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Cisco CallManager Extended Services Administrator’s Guide
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Chapter5 Administering CiscoCallManager Extended Services
Using CiscoCRA Real-time Reporting
Monitoring Activity by Application
To monitor activity by application, select the Application Activity option from
the Reporting page.
The system displays the Application Activity page.
Tabl e 5-6 summarizes the meaning of each field on this page.
Table5-6 Application Activity
Field Description
Application Name of application. The application name is the name
specified in the Application Configuration page.
Total Sessions Total sessions for a specific application.
Completed Sessions Number of sessions completed for an application without
problems (exceptions).
Running Sessions Number of sessions currently running.
Aborted Sessions Number of sessions that were terminated for an
application by an unhandled exception.
Handled Rate Per centage of total sessions that have been handled. The
system designates a task as handled if the application
reaches the Session Handled application step.
Abandoned Rate Percentage of total sessions that were not handled. If the
application does not include a Session Handled step, the
system counts all tasks associated with that application
as abandoned.