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Cisco CallManager Extended Services Administrator’s Guide
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Chapter6 Troubleshooting CiscoCallManager ExtendedServices
Clearing Problems with CiscoCa llManager Extension Mobility
Device Does Not Allow Logon
Action In the phone configuration page, make sure t hat “Enable Extension
Mobility Feature” is selected. See the “Subscribing to the
Cisco CallManager Login Service” section on page 3-32.
Device Profile Does Not Exist
Action Ensure that there is a Default Device Profile associated with the user. See
“Creating the Default Device Profile for a User” section on page 3-26.
Directory Service Error
Action The LDAP Directory has a problem. There may a problem with the
DirUser.jar file on the server machine.
Proxy Not Allowed
Action Make sure that the Cisco CallManager Extension Mobility user has
“Authentication Proxy Rights” enabled. See the “Creating a New Application
User” section on page 3-7.
Another User Logged In
Action Logout the user by selecting the Logout Service. Log ba ck in to allow login
access to the second user.
No User Logged In
Action A user is trying to select logout service when no user is logged into the
phone. A user cannot log out a device which does not have anyone lo gged in.
Null Name for Device
Action Check that the firmware version of the phone is P00303010013 or later.