Chapter 6 Troubleshooting Cisco CallManager Extended Services

Clearing Problems with Cisco CallManager Extension Mobility

Device Does Not Allow Logon

Action In the phone configuration page, make sure that “Enable Extension

Mobility Feature” is selected. See the “Subscribing to the

Cisco CallManager Login Service” section on page 3-32.

Device Profile Does Not Exist

Action Ensure that there is a Default Device Profile associated with the user. See “Creating the Default Device Profile for a User” section on page 3-26.

Directory Service Error

Action The LDAP Directory has a problem. There may a problem with the

DirUser.jar file on the server machine.

Proxy Not Allowed

Action Make sure that the Cisco CallManager Extension Mobility user has “Authentication Proxy Rights” enabled. See the “Creating a New Application User” section on page 3-7.

Another User Logged In

Action Logout the user by selecting the Logout Service. Log back in to allow login access to the second user.

No User Logged In

Action A user is trying to select logout service when no user is logged into the phone. A user cannot log out a device which does not have anyone logged in.

Null Name for Device

Action Check that the firmware version of the phone is P00303010013 or later.

 

 

Cisco CallManager Extended Services Administrator’s Guide

 

 

 

 

 

 

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321 Studios 78-12959-01 manual Device Does Not Allow Logon, Device Profile Does Not Exist, Directory Service Error

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