Chapter 4 Configuring Cisco CallManager AutoAttendant

Customizing Cisco CallManager AutoAttendant

c.Use the Format drop-down arrow, select CCITT µ-law.

d.Use the Attributes drop-down arrow to select 8.000 kHz, 8 Bit, Mono 7 kb/sec.

e.Click Save As and enter a name for this format.

f.Click OK to close the Sound Selection window.

g.Browse to the directory of your choice, preferably a directory that you have set aside for prompts.

h.Enter the file name, and click Save.

Configuring the Welcome Prompt

The Media Configuration Page allows you to upload new prompts, or to modify existing prompts stored on the Cisco CRA Engine.

To add or modify prompts, perform the following steps:

Step 1 On the Application Administration Main Menu, click Media. The system displays the Media Subsystem Configuration page.

Step 2 Click the Prompts link. The system displays the Prompt Configuration page.

Step 3 To replace an existing prompt with a new .wav file, click the arrow in the Upload column for the prompt you want to modify. To create a new prompt, click the Add a new prompt link. The system displays the Prompt File Name page.

Step 4 Enter the name of the .wav file you want to use to replace the existing prompt, or to use as a new prompt. If you are adding a new prompt, enter a name for the prompt as it resides on the Cisco application server.

Step 5 When you have provided the .wav file and prompt name information, click Upload.

 

 

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321 Studios 78-12959-01 manual Configuring the Welcome Prompt
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