CHAPTER
3-1
Cisco SN 5428-2 Storage Router Hardware Installation Guide
OL-4797-01
3
Troubleshooting This chapter provides troubleshooting procedures for problem s encountered
during installation and consists of the following sections:
•Solving Problems at the Component Level, page 3-1
•Identifying Startup Problems, page 3-2
•Troubleshooting the Power Supply, page 3-3
•Troubleshooting a Network or Fibre Channel Port Connection, page 3-4
•Contacting Customer Service, page 3-7
Solving Problems at the Component Level
The key to success when troubleshooting the SN 5428-2 Storage Router is to
isolate the problem to a specific storage router component. The first step is to
compare what the SN5428-2 Storage Router is doing to what it should be doing.
Because a startup problem is usually attributed to a single component, it is more
efficient to isolate the problem to a subsystem rather than troubleshoot each
separate component in the storage router.
The SN 5428-2 Storage Router chassis consists of the following subsystems:
•The power supply operates whenever system power is on (see the
“Troubleshooting the Power Supply” section on page 3-3).