4-10

4.5 Print Troubleshooting
Problem Cause and remedy
Printing doesn't
start. • Power to the printer is off.
• Printeri s not properly
connected to computer.
• Printersett ing is not
correct.
→Turnt he powerswi tch to ON.
If power still doesn't turn o n,
followsteps in Section 4.2
Power Troubleshooting.
→Turnt he powerswi tch to OFF and
connect it properly.
→Correct the printer settin g.
Missing lines. • Printhead c onnector
connection failure. →If the print head connector is not
properly connected, insert it
correctly.
Dropouts. • Print head is dirty.
• Platenroller is dirty.
→Check the print head
heat-generation body for dirt. If
it's dirty, wipe the surface of the
print head heat-generation body
with a soft cloth soaked in
ethylalcohol etc.
→Remove dirt or label or tape
scraps stuck to the platen roller.
Note: If those can't be remov ed,
contactour service personnel for
maintenance.
Print is too light or
dark. • Inkri bbon and paper are
not the recommended
type.
• Paperqualit y doesn't
match the print head
offset.
• Paperwidth doesn't
match the print head
offset.
• Printersett ing mode is
not correct.
• Settingof pr inting energy
level is not correct.
→Change to the recommended
type after checking the ink
ribbon and paper maker and
identification number.
→Adjust the offset. SeeSection
3.6 Print head offset adjustment s.
→Adjust the offset. SeeSection
3.6 Print head offset adjustm ents.
→Check whether the setting mode
is for direct-thermal or
thermal-transferprintingand if it is
not, change it as necessary.
→Check the setting value of printing
energy level and adjust it as
necessary.
Other printing
abnormalities • Check the error message on the control panel and correc t it
according to the descriptions on Section 2 ) Errors and corrective
actions, 4.1 Er ror Messages.