TROUBLESHOOTING
If you have a problem with this device, please read the troubleshooting guide below and check our website at www.cobyusa.com for Frequently Asked Questions (FAQs) and firmware updates. If these resources do not resolve the problem, please contact Technical Support.
COBY Electronics Technical Support
Address: | |
| Maspeth, NY 11378 |
Hours: | Monday to Friday, 8:00 |
| Saturday to Sunday, 8:00 |
Phone: | |
Email: | techsupport@cobyusa.com |
Web: | www.cobyusa.com |
The player does not turn on.
Ensure that the battery retains a charge. Try replacing the battery with a new one.
Try resetting your player (remove and replace the battery).
Ensure that the Hold switch is disengaged.
The buttons do not work.
Ensure that the battery retains a charge. Try replacing the battery with a new one.
Ensure that the Hold switch is disengaged.
I cannot transfer files to the player.
Ensure that your computer is running a supported operating system.
If you are running Microsoft Windows 98 SE, ensure that the USB driver has been properly installed.
If using the supplied USB extension cable, ensure that it is securely at- tached to the player and the PC, or try using another USB cable.
If you have connected the player through a USB hub, try connecting the player directly to your computer.
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