System Support, Compaq Diagnostics, Types of Tests | Compaq 1400

System Support

This section covers:

•Compaq Diagnostics

•System Record

•Compaq Service Connection

•Internet Support

You can select Quick or Complete as a starting point for a Custom test. If you select Interactive mode, stay with your Notebook for the interactive test portions.

Compaq Diagnostics

(available on select models)

Compaq Diagnostics provides an easy way to perform system checks and diagnose problems. When you double-click the Compaq Diagnostics icon located in the Compaq Support folder on the Windows desktop, a progress bar is displayed while the application analyzes your Presario Notebook for information about its components. After approximately one minute, a Summary window with the component information

is displayed.

A row of icons is located at the top of the window. Clicking these icons provides information about the components being tested. Refer to the following table for descriptions of the tabs.

Tab	Description

Overview	Contains information about your Notebook

Test	Selects the devices you want tested

Status	Shows progress of tests and faults detected

Log	Shows a record of all device tests and detailed results

Error	Reports details of errors detected

Types of Tests

You may conduct a Quick, Complete, or Custom test. If you choose the Quick test, it can be run in either the interactive or unattended mode.

Complete or Custom tests are completed only in the Interactive mode, since they test the audio and video components of your Presario Notebook. You must be present to confirm the test results. Complete testing takes approximately 10 minutes.

PRESARIO NOTEBOOK BEYOND SETUP GUIDE	SERVICE AND SUPPORT 8-11
1400 SERIES

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Compaq 1400 manual System Support, Compaq Diagnostics, Types of Tests

Contents

3UHVDULR0RELOH,QWHUQHW3&6HULHV Page Contents Common Tasks Solutions CONTENTS-iv Introduction Beyond Setup Guide Easy Setup PosterSafety and Comfort Guide Printed Documents Presario Operating System Manual Warranty Certificate Symbols Symbols and GraphicsGraphics Disconnecting Your Notebook from the Power Source SafetyProtecting Your Notebook During an Electrical Storm Series Your At a Glance Front of Your Presario Common Features Internet Zone Buttons and Lights Button Default Button Action Description DVD or CD-RW drive are available on select models Function Keys Status Display and CD/DVD/MP3 Controls Components on Left Side Left and Right PanelsComponents on Right Side Components on Back Back Panel Components on Underside Underside Using Your Plugging and Unplugging AC Power Power onDo’s Don’ts Turning Your Notebook On and Off Why Use AC Power When I’ve Got a Battery? Power Button Functionality Inserting the Battery Using Battery Power Charging the Battery TouchPad Using the TouchPad Instead of a MouseLeft-Click Right-Click Series Click Stop when you have finished recording Tapping and Double-Tapping Edge Motion Display Options Changing Resolution Adjusting Brightness Reprogramming the Internet Zone Buttons Internet Zone Buttons Series Storage Drives Using the External USB Diskette DriveIdentifying Your Storage Drives Power-On Password Using the Security SlotSetting the Password Security Move to Set Supervisor Password. Press the Enter key Removing the Password Personalizing Your Notebook Options Common Tasks TV-Out Connection Connecting and Enabling TV-Out Select a Display Device Select a Multi-monitor Device Adjusting the Television Screen Switching Between Displays Anti-Virus Software Using Anti-Virus Software Removing a Virus Recognizing a Computer Virus Software and Hardware Installing Software from a CDAdding and Removing Software Installing a Downloaded Program File Attaching Hardware Devices Series Using the CD or DVD Drive Inserting a Disc Insert and Remove Discs Removing a Disc Manually Ejecting a Disc Audio Files Audio CDs, Video Discs Using the Digital Audio ZonePlaying Audio CDs Series Disabling the Self-Starting Feature Playing Non-DVD Video Discs DVDs Using the DVD Player DVD On-Screen Controls Button Title Description Root Setting the Play Features Playing a DVD Movie on a TV Setting Up Your Video and Audio Identifying Your Region Setting Using Regionalized DVDs Selecting Your Region Setting Showing and Hiding the DVD Panel Video Display OptionsZooming the View CD-RW Basics Installing Adaptec Easy CD CreatorEasy CD Creator and Direct CD Creating Audio CDs Using Adaptec Easy CD Creator Creating Data CDs DirectCD CD Copier Jewel Case Creator Preventing Buffer Underrun Errors Accessing Easy CD Creator User Information Series Let’s Go Surfing Basic Concepts What is the Internet? Series World Wide Web What is the World Wide Web?Web Sites and Web Pages Hyperlinks Surfing the Web Web ServersInternet Address Modem Internet Service ProviderSearch Engine Mail Using Microsoft Internet Explorer What is a Browser?Browsers Series Choosing a Search Engine Search Engines Using a Search Engine Searching on the Web Conclusion Accessing Files from the Internet 14 LET’S GO Surfing Caring for Your Battery Using the Battery Battery CareStoring the Battery Checking Battery Power Recycling the Battery Calibrating the Battery Battery Calibration From the Running on batteries column Battery Charging Time Maximizing Battery Operating TimePurchasing Spare or Extra Batteries Connect the AC Adapter Fixing a Low-Battery Condition Suspend Your Work Replace the Drained Battery with a Charged One What is Power Management? Power ManagementUnderstanding Power Management Saving Energy Starting and Ending Power Modes Service Support Cleaning Your Notebook’s Exterior Preventive MaintenanceCleaning the Keyboard Cleaning the TouchPad Cleaning the Display Screen Caring for Your Presario Notebook Using Backup Devices Backup Utilities Using ScanDisk Hard Disk Errors Using Disk Cleanup Defragmenting Your Hard Disk Deleting Stored Files Checking the Hard Disk Space Hard Disk Space ManagementDeleting Unnecessary Files Using the Recycle Bin System Support Compaq DiagnosticsTypes of Tests Select Interactive mode or Unattended mode Testing Equipment System Record Turning Compaq Service Connection On and Off Compaq Service ConnectionHow Does It Work? Privacy and Data Security Internet Support Solutions Finding Solutions Quickly Basic SolutionsHelpful Hints General Questions Frequently Asked Questions Information on how to create additional hardware profiles Display Questions How can I change the display settings on my Notebook?My display monitor is blank. What should I do? There is no sound coming from my Notebook. What’s wrong? Questions about Sound Questions about Movies How do I know how much battery power I have?Questions about Peripherals DVD movie is too dim or too bright. What should I do? Error Messages Questions about UpgradesCan I download upgrades from the Compaq Internet site? Where do I get information about memory upgrades? Receive hard disk error messages. What is wrong? Audio and Video Solutions Tables Video or Display Symptom Problem Solution Video is also referred to as the display Battery and Power Battery Symptom Problem Solution Cont’d Power Symptom Problem Solution Restart your Notebook by DVD movies Corruption Mass Storage Following steps Check the type of drive Diskette Drive Symptom Problem Solution This operation rebuilds Games and Internet Service that modifies your Keyboard and TouchPad Keyboard and TouchPad Symptom Problem Solution Cont’d Need adjustment Start button and point To Settings Memory and PC Card Glossary See also main memory Desktop See Windows desktop See also secure Web site Directory See folder Floppy disk See diskette GLOSSARY-6 Internet Explorer See MicrosoftLink See hyperlink GLOSSARY-8 Netscape Navigator a Web browser See also microprocessor GLOSSARY-11 See also right-click Video phone See Internet phone Taskbar See Windows taskbar Web browser See browser Web See World Wide Web GLOSSARY-15 GLOSSARY-16 Index INDEX-2 INDEX-3 INDEX-4 INDEX-5 INDEX-6 INDEX-7 URL