Operating System OS CD Repair | Compaq 370698-001 manual

Troubleshooting

Operating System (OS) CD Repair

To repair the operating system without deleting your personal data, use the standard Microsoft OS CD that was shipped with the notebook. This CD contains the following preinstalled operating systems:

■Microsoft Windows XP Home or Pro (depending on configuration)

■Appropriate service pack

To repair the operating system:

1.Connect the notebook to external power and turn on the notebook.

2.Immediately insert the OS CD into the notebook.

3.Press and hold the power button for 5 seconds to turn off the notebook.

4.Press the power button again to start the notebook.

5.When prompted, press any key to boot from CD. After a few minutes, the Welcome to Setup screen is displayed.

6.Press enter to continue. A Licensing Agreement screen is displayed.

7.Press F8 to accept the agreement and continue. The Setup window opens.

8.Press R to repair the selected Windows installation. The repair process begins. This process takes 1 to 2 hours to complete. The notebook restarts in Windows after the process is complete.

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Compaq 370698-001 manual Operating System OS CD Repair

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Modem and Network Connections Add-On Devices Troubleshooting Index Getting Started with Your Notebook Identifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery Pack Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Basic Operation Operating Your Notebook Default Power Settings Power mode To enter this mode Function To Reset the Notebook To Change the Boot Device TouchPad on-off button and indicator light To Use the TouchPad To Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does this To Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does this To Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVD To Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models Only Securing Your Notebook To Set Up Password ProtectionTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against Viruses To Lock the Hard Drive To Protect Your Hard Drive Taking Care of Your NotebookTo Maintain Your Notebook To Clean Your Notebook To Safeguard Your DataTo Extend the Life of the Display Basic Operation Battery Packs and Power Management Managing Power Consumption How the Notebook Manages Power Automatically When this occurs Result is To resume To Change Timeout Settings and Create Power Schemes Using Battery Power To Check Battery Status To Respond to a Low-Battery Warning To Recharge the Battery Pack To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network Connections To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a Connection Turning Off Communication and Ending a Connection Modem and Network Connections To Insert or Remove a PC Card Connecting External DevicesInserting a PC Card Removing a PC Card To Connect an Audio Device Adjusting Monitor Resolution and Other Settings To Connect a TV to Your Notebook Select Models Only Using Dual Display Mode To Connect a 1394 Device Select Models Only Installing Additional RAM Memory To Install a RAM Expansion Module Add-On Devices To Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Troubleshooting Your Notebook Audio Problems If No Sound Is AudibleIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the Speakers CD-ROM and DVD Problems If You Cannot Boot from a CD or DVDIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays Erratically Display Problems If the Notebook Cannot Read a CD or DVDIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is Blank Hard Drive Problems If an External Display Does Not WorkIf the Notebook Hard Drive Does Not Spin If the Hard Drive Makes a Buzzing or Whining Noise If Files Are Corrupted Heat ProblemsIf the Notebook Gets Abnormally Hot Keyboard and Pointing Device Problems If the Pointer Is Difficult to ControlIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You Type Local Area Network LAN Problems If the Built-In Network Adapter Does Not Connect to the LANIf You Cannot Log In to Netware Servers If a Network Connection Responds Slowly Memory Problems If a Message Reports That You Are Out of MemoryIf Memory Does Not Increase After Adding RAM If the Notebook Beeps But Does Not Start After Adding RAM If the Modem Seems Slow Modem ProblemsIf the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials, But Does Not Connect If the Modem Dials IncorrectlyIf the Modem Is Not Detected If the Modem Causes an Error Message If the Modem Dials, But You Cannot Hear ItIf the Modem Connects, But Transferred Data Is Bad If the Modem Does Not Fax PC Card Pcmcia Problems If the Modem Clicks Repeatedly, But Does Not ConnectIf the Notebook Does Not Recognize a PC Card If a Network PC Card Stops Communicating Properly If a PC Card Modem Is Not Working Performance ProblemsIf the Notebook Pauses or Runs Sluggishly If the Notebook Stops Responding Power and Battery Pack ProblemsIf the Notebook Turns Off Immediately After It Turns On If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Has a Short Operating Time Printing Problems If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not Print If a Serial Mouse Does Not Work Serial, Parallel and USB ProblemsIf a Serial Modem Does Not Work Properly Startup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not Working If the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After Booting Wireless Problems If You Have Problems with Wireless 802.11 Communication If You Can Connect, But the Network Is Slow Configuring Your Notebook To Run the Bios Setup Utility Main Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the Web Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software Applications Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6