Keyboard and Pointing Device Problems | Compaq 370698-001 specification

Troubleshooting

Keyboard and Pointing Device Problems

✎Use these suggestions for built-in or external devices.

If the Pointer Is Difficult to Control

■Adjust the pointer controls by selecting Start > Control Panel > Printers and Other Hardware > Mouse.

■Ensure that your thumb or palm is not pressing or near the TouchPad on-off button while typing.

■Use an external mouse if using the TouchPad is difficult.

If the TouchPad Does Not Work

■Press the TouchPad on-off button to turn on the light.

■Do not touch the TouchPad while the notebook is rebooting or resuming from Standby mode. If you do, try the following: press a key on the keyboard to restore normal operation.

■If an external mouse is connected, the built-in pointing devices are normally disabled. You can change this setting with the BIOS Setup utility. See “Configuring Your Notebook” in this chapter.

■Restart the notebook by selecting Start > Turn Off Computer > Restart.

If the TouchPad Moves the Pointer or Cursor While You Type

Press the TouchPad on-off button to turn off the TouchPad while you type.

Reference Guide

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Compaq 370698-001 manual Keyboard and Pointing Device Problems, If the Pointer Is Difficult to Control

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Add-On Devices Modem and Network Connections Index Troubleshooting Identifying Parts of the Notebook Getting Started with Your Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Operating Your Notebook Basic Operation Power mode To enter this mode Function Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light To Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot Keys To Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications Keys To Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDs To Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDs To Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Lock the Hard Drive To Protect Against Viruses To Maintain Your Notebook Taking Care of Your NotebookTo Protect Your Hard Drive To Extend the Life of the Display To Safeguard Your DataTo Clean Your Notebook Basic Operation Managing Power Consumption Battery Packs and Power Management When this occurs Result is To resume How the Notebook Manages Power Automatically To Change Timeout Settings and Create Power Schemes To Check Battery Status Using Battery Power To Recharge the Battery Pack To Respond to a Low-Battery Warning To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the Modem To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and Off Turning Off Communication and Ending a Connection Modem and Network Connections Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Install a RAM Expansion Module Installing Additional RAM Memory Add-On Devices To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Your Notebook Troubleshooting If No Sound Is Audible Audio ProblemsIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the Speakers If You Cannot Boot from a CD or DVD CD-ROM and DVD ProblemsIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays Erratically If the Notebook Cannot Read a CD or DVD Display ProblemsIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is Blank If an External Display Does Not Work Hard Drive ProblemsIf the Notebook Hard Drive Does Not Spin If the Hard Drive Makes a Buzzing or Whining Noise If the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted If the Pointer Is Difficult to Control Keyboard and Pointing Device ProblemsIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You Type If the Built-In Network Adapter Does Not Connect to the LAN Local Area Network LAN ProblemsIf You Cannot Log In to Netware Servers If a Network Connection Responds Slowly If a Message Reports That You Are Out of Memory Memory ProblemsIf Memory Does Not Increase After Adding RAM If the Notebook Beeps But Does Not Start After Adding RAM If the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Modem Seems Slow If the Modem Is Not Detected If the Modem Dials IncorrectlyIf the Modem Dials, But Does Not Connect If the Modem Dials, But You Cannot Hear It If the Modem Causes an Error MessageIf the Modem Connects, But Transferred Data Is Bad If the Modem Does Not Fax If the Modem Clicks Repeatedly, But Does Not Connect PC Card Pcmcia ProblemsIf the Notebook Does Not Recognize a PC Card If a Network PC Card Stops Communicating Properly If the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Does Not Enter Standby Mode as Expected Printing ProblemsIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not Print If a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work If the Notebook Does Not Respond When You Turn It On Startup ProblemsIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not Working If the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette Drive If You Have Problems with Wireless 802.11 Communication Wireless Problems If You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your Notebook Main Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling Drivers Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6