If the Notebook Stops Responding After Booting | Compaq 370698-001

Troubleshooting

If the Notebook Will Not Boot from the Diskette Drive

■Make sure the diskette drive is selected as the boot device. See the “Basic Operation” chapter in this guide for directions.

■If you are using a USB diskette drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled. If your notebook also has a built-in diskette drive, use the BIOS Setup utility Boot menu to make sure the USB diskette drive is the first device under Removable Drive.

If the Notebook Stops Responding After Booting

Check whether you are connected to a TCP/IP network with no DHCP server. This can cause a long delay at startup because DHCP is enabled. Contact your network administrator to determine the proper TCP/IP configuration.

If the Notebook Takes a Long Time to Resume After Entering Standby

The notebook can routinely take a minute or more to resume if it has a network card installed. While the operating system is loading drivers and checking hardware and network connections, you will see a blinking cursor on your display. As soon as the hardware has been reinitialized, the Windows desktop will appear.

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Compaq 370698-001 If the Notebook Will Not Boot from the Diskette Drive, If the Notebook Stops Responding After Booting

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Modem and Network Connections Add-On Devices Troubleshooting Index Getting Started with Your Notebook Identifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery Pack Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Basic Operation Operating Your Notebook Default Power Settings Power mode To enter this mode Function To Reset the Notebook To Change the Boot Device TouchPad on-off button and indicator light To Use the TouchPad To Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does this To Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does this To Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVD To Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models Only To Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Attach an Optional Security Cable To Protect Against Viruses To Lock the Hard Drive Taking Care of Your Notebook To Protect Your Hard DriveTo Maintain Your Notebook To Safeguard Your Data To Clean Your NotebookTo Extend the Life of the Display Basic Operation Battery Packs and Power Management Managing Power Consumption How the Notebook Manages Power Automatically When this occurs Result is To resume To Change Timeout Settings and Create Power Schemes Using Battery Power To Check Battery Status To Respond to a Low-Battery Warning To Recharge the Battery Pack To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network Connections To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a Connection Turning Off Communication and Ending a Connection Modem and Network Connections Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device Adjusting Monitor Resolution and Other Settings To Connect a TV to Your Notebook Select Models Only Using Dual Display Mode To Connect a 1394 Device Select Models Only Installing Additional RAM Memory To Install a RAM Expansion Module Add-On Devices To Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Troubleshooting Your Notebook If Sound Does Not Record Audio ProblemsIf No Sound Is Audible If You Hear Loud, High-Pitched Feedback from the Speakers If You Get a Region Code Error When Playing a DVD Movie CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If a DVD Plays Erratically If a DVD Movie Does Not Fill the Screen Display ProblemsIf the Notebook Cannot Read a CD or DVD If the Notebook Is On, But the Screen Is Blank If the Notebook Hard Drive Does Not Spin Hard Drive ProblemsIf an External Display Does Not Work If the Hard Drive Makes a Buzzing or Whining Noise Heat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If the TouchPad Does Not Work Keyboard and Pointing Device ProblemsIf the Pointer Is Difficult to Control If the TouchPad Moves the Pointer or Cursor While You Type If You Cannot Log In to Netware Servers Local Area Network LAN ProblemsIf the Built-In Network Adapter Does Not Connect to the LAN If a Network Connection Responds Slowly If Memory Does Not Increase After Adding RAM Memory ProblemsIf a Message Reports That You Are Out of Memory If the Notebook Beeps But Does Not Start After Adding RAM Modem Problems If the Modem Seems SlowIf the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Is Not Detected If the Modem Connects, But Transferred Data Is Bad If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Does Not Fax If the Notebook Does Not Recognize a PC Card PC Card Pcmcia ProblemsIf the Modem Clicks Repeatedly, But Does Not Connect If a Network PC Card Stops Communicating Properly Performance Problems If a PC Card Modem Is Not WorkingIf the Notebook Pauses or Runs Sluggishly Power and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Has a Short Operating Time If the Notebook Does Not Enter Hibernation as Expected Printing ProblemsIf the Notebook Does Not Enter Standby Mode as Expected If a Serial or Parallel Printer Does Not Print Serial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Notebook Will Not Boot from Battery Power Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Serial or Parallel Port Is Not Working If the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After Booting Wireless Problems If You Have Problems with Wireless 802.11 Communication If You Can Connect, But the Network Is Slow Configuring Your Notebook To Run the Bios Setup Utility Main Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the Web Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software Applications Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6