Hard Drive Problems | Compaq 370698-001 manual

Troubleshooting

If an External Display Does Not Work

■Check the connections.

■The external monitor may not be detected. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu.

■If you are using a TV connected to the optional S-Video port, you must activate the TV.

■Install the driver or .inf file for your specific monitor

❏Select the external monitor as the primary display device in the display properties

❏Continue to toggle Fn+F5 until the external display is enabled.

Hard Drive Problems

If the Notebook Hard Drive Does Not Spin

■Make sure the notebook has power. If necessary, connect the AC adapter, and make sure it is fully plugged into a power source and into the back of the notebook.

■Remove and reinsert the hard drive.

If the Hard Drive Makes a Buzzing or Whining Noise

■See whether the noise is coming from elsewhere, such as from the fan or a PC Card drive.

■Back up the drive immediately.

Reference Guide

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Compaq 370698-001 Hard Drive Problems, If an External Display Does Not Work, If the Notebook Hard Drive Does Not Spin

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Add-On Devices Modem and Network Connections Index Troubleshooting Identifying Parts of the Notebook Getting Started with Your Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Operating Your Notebook Basic Operation Power mode To enter this mode Function Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light To Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot Keys To Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications Keys To Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDs To Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDs To Set Up Password Protection Securing Your NotebookTo Lock Your Notebook To Attach an Optional Security Cable To Lock the Hard Drive To Protect Against Viruses Taking Care of Your Notebook To Protect Your Hard DriveTo Maintain Your Notebook To Safeguard Your Data To Clean Your NotebookTo Extend the Life of the Display Basic Operation Managing Power Consumption Battery Packs and Power Management When this occurs Result is To resume How the Notebook Manages Power Automatically To Change Timeout Settings and Create Power Schemes To Check Battery Status Using Battery Power To Recharge the Battery Pack To Respond to a Low-Battery Warning To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the Modem To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and Off Turning Off Communication and Ending a Connection Modem and Network Connections Connecting External Devices To Insert or Remove a PC CardInserting a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Install a RAM Expansion Module Installing Additional RAM Memory Add-On Devices To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Your Notebook Troubleshooting If You Hear Loud, High-Pitched Feedback from the Speakers Audio ProblemsIf No Sound Is Audible If Sound Does Not Record If a DVD Plays Erratically CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If You Get a Region Code Error When Playing a DVD Movie If the Notebook Is On, But the Screen Is Blank Display ProblemsIf the Notebook Cannot Read a CD or DVD If a DVD Movie Does Not Fill the Screen If the Hard Drive Makes a Buzzing or Whining Noise Hard Drive ProblemsIf an External Display Does Not Work If the Notebook Hard Drive Does Not Spin Heat Problems If Files Are CorruptedIf the Notebook Gets Abnormally Hot If the TouchPad Moves the Pointer or Cursor While You Type Keyboard and Pointing Device ProblemsIf the Pointer Is Difficult to Control If the TouchPad Does Not Work If a Network Connection Responds Slowly Local Area Network LAN ProblemsIf the Built-In Network Adapter Does Not Connect to the LAN If You Cannot Log In to Netware Servers If the Notebook Beeps But Does Not Start After Adding RAM Memory ProblemsIf a Message Reports That You Are Out of Memory If Memory Does Not Increase After Adding RAM Modem Problems If the Modem Seems SlowIf the Modem Does Not Dial or No Dial Tone Is Detected If the Modem Dials Incorrectly If the Modem Dials, But Does Not ConnectIf the Modem Is Not Detected If the Modem Does Not Fax If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is Bad If a Network PC Card Stops Communicating Properly PC Card Pcmcia ProblemsIf the Modem Clicks Repeatedly, But Does Not Connect If the Notebook Does Not Recognize a PC Card Performance Problems If a PC Card Modem Is Not WorkingIf the Notebook Pauses or Runs Sluggishly Power and Battery Pack Problems If the Notebook Stops RespondingIf the Notebook Turns Off Immediately After It Turns On If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If a Serial or Parallel Printer Does Not Print Printing ProblemsIf the Notebook Does Not Enter Standby Mode as Expected If the Notebook Does Not Enter Hibernation as Expected Serial, Parallel and USB Problems If a Serial Mouse Does Not WorkIf a Serial Modem Does Not Work Properly If the Serial or Parallel Port Is Not Working Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Notebook Will Not Boot from Battery Power If the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette Drive If You Have Problems with Wireless 802.11 Communication Wireless Problems If You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your Notebook Main Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling Drivers Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6