Troubleshooting Your Notebook | Compaq 370698-001 instruction

6

Troubleshooting

Troubleshooting Your Notebook

This chapter contains solutions to many types of problems you might have with your notebook. Try the solutions one at a time, in the order in which they are presented.

Here are some other sources of information for troubleshooting:

■Use the Windows troubleshooters. Select Start > Help and Support.

■Select the question mark One-Touch key located at the top of the keyboard.

■See the Microsoft Windows manual shipped with the notebook.

■Refer to the Worldwide Telephone Numbers booklet to contact customer service for help and support.

Reference Guide

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Compaq 370698-001 manual Troubleshooting Your Notebook

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Add-On Devices Modem and Network Connections Index Troubleshooting Identifying Parts of the Notebook Getting Started with Your Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Insert the Battery Pack Setting Up Your Notebook Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Operating Your Notebook Basic Operation Power mode To enter this mode Function Default Power Settings To Change the Boot Device To Reset the Notebook To Use the TouchPad TouchPad on-off button and indicator light To Use the Tap to Click Function of the TouchPad This hot key Does this To Use the Function Hot Keys To Use the One-Touch Buttons This key combination Does this To Use the Windows and Applications Keys To Type Alternate Graphics Using the ALT GR Key To Insert or Remove a CD or DVD Using CDs or DVDs To Play DVD Movies To Write to DVD Media Select Models Only To Create or Copy CDs To Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Lock the Hard Drive To Protect Against Viruses To Maintain Your Notebook Taking Care of Your NotebookTo Protect Your Hard Drive To Extend the Life of the Display To Safeguard Your DataTo Clean Your Notebook Basic Operation Managing Power Consumption Battery Packs and Power Management When this occurs Result is To resume How the Notebook Manages Power Automatically To Change Timeout Settings and Create Power Schemes To Check Battery Status Using Battery Power To Recharge the Battery Pack To Respond to a Low-Battery Warning To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Modem and Network Connections Using the Modem To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only Turning On Communication and Making a Connection To Turn Wireless Communication On and Off Turning Off Communication and Ending a Connection Modem and Network Connections Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device To Connect a TV to Your Notebook Select Models Only Adjusting Monitor Resolution and Other Settings Using Dual Display Mode To Connect a 1394 Device Select Models Only To Install a RAM Expansion Module Installing Additional RAM Memory Add-On Devices To Remove a RAM Expansion Module Add-On Devices To Replace the Hard Drive Replacing the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Your Notebook Troubleshooting If You Hear Loud, High-Pitched Feedback from the Speakers Audio ProblemsIf No Sound Is Audible If Sound Does Not Record If a DVD Plays Erratically CD-ROM and DVD ProblemsIf You Cannot Boot from a CD or DVD If You Get a Region Code Error When Playing a DVD Movie If the Notebook Is On, But the Screen Is Blank Display ProblemsIf the Notebook Cannot Read a CD or DVD If a DVD Movie Does Not Fill the Screen If the Hard Drive Makes a Buzzing or Whining Noise Hard Drive ProblemsIf an External Display Does Not Work If the Notebook Hard Drive Does Not Spin If the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted If the TouchPad Moves the Pointer or Cursor While You Type Keyboard and Pointing Device ProblemsIf the Pointer Is Difficult to Control If the TouchPad Does Not Work If a Network Connection Responds Slowly Local Area Network LAN ProblemsIf the Built-In Network Adapter Does Not Connect to the LAN If You Cannot Log In to Netware Servers If the Notebook Beeps But Does Not Start After Adding RAM Memory ProblemsIf a Message Reports That You Are Out of Memory If Memory Does Not Increase After Adding RAM If the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Modem Seems Slow If the Modem Is Not Detected If the Modem Dials IncorrectlyIf the Modem Dials, But Does Not Connect If the Modem Does Not Fax If the Modem Causes an Error MessageIf the Modem Dials, But You Cannot Hear It If the Modem Connects, But Transferred Data Is Bad If a Network PC Card Stops Communicating Properly PC Card Pcmcia ProblemsIf the Modem Clicks Repeatedly, But Does Not Connect If the Notebook Does Not Recognize a PC Card If the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Notebook Has a Short Operating Time If the Time Remaining for the Battery Pack Is Not Correct If a Serial or Parallel Printer Does Not Print Printing ProblemsIf the Notebook Does Not Enter Standby Mode as Expected If the Notebook Does Not Enter Hibernation as Expected If a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work If the Serial or Parallel Port Is Not Working Startup ProblemsIf the Notebook Does Not Respond When You Turn It On If the Notebook Will Not Boot from Battery Power If the Notebook Stops Responding After Booting If the Notebook Will Not Boot from the Diskette Drive If You Have Problems with Wireless 802.11 Communication Wireless Problems If You Can Connect, But the Network Is Slow To Run the Bios Setup Utility Configuring Your Notebook Main Menu System Devices Menu Security Menu Boot Menu Updating Software and Drivers from the Web Using System Recovery Features Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Restoring Software Applications Reinstalling Drivers Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6