Compaq 370698-001 manual If the Modem Dials Incorrectly, If the Modem Dials, But Does Not Connect

Troubleshooting

If the Modem Dials Incorrectly

■Check the telephone number you entered, including any digits required for outside access or long distance.

■In Control Panel, open Phone and Modem Options. Check the dialing options—look for duplicate digits for outside access or long distance.

■Make sure the number you are calling is not busy.

■If you are in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone.

■If you have call-waiting, disable it. Your telephone company can provide instructions.

If the Modem Dials, But Does Not Connect

■Make sure you are using an analog telephone line (2, 3, or

4 wires). You must not use a digital line. In a hotel, ask for a data line.

■Try another telephone line, preferably one normally used for a fax machine or modem.

■The modem at the other end may have a problem. Try dialing to a different modem.

If the Modem Is Not Detected

■Check the modem setup. In Control Panel, open Phone and Modem Options. Check the COM port.

■Open the hardware Device Manager:

1.Select Start > Control Panel > Performance and Maintenance > System.

2.If the modem is disabled, try to enable it. If it has a conflict, try disabling another device.

■If you are running fax software using fax Class 2, try using Class 1.

Reference Guide 6–11