Troubleshooting, Index | Compaq 370698-001 specs

Contents

6 Troubleshooting

Troubleshooting Your Notebook . . . . . . . . . . . . . . . . . . . 6–1Audio Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–2CD-ROM and DVD Problems. . . . . . . . . . . . . . . . . . 6–3Display Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4Hard Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . 6–5Heat Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–6Keyboard and Pointing Device Problems . . . . . . . . . 6–7Local Area Network (LAN) Problems . . . . . . . . . . . 6–8Memory Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–9Modem Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . 6–10PC Card (PCMCIA) Problems . . . . . . . . . . . . . . . . 6–13Performance Problems. . . . . . . . . . . . . . . . . . . . . . . 6–14Power and Battery Pack Problems. . . . . . . . . . . . . . 6–15Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–17Serial, Parallel and USB Problems . . . . . . . . . . . . . 6–18Startup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–19Wireless Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 6–21

Configuring Your Notebook . . . . . . . . . . . . . . . . . . . . . 6–23To Run the BIOS Setup Utility . . . . . . . . . . . . . . . . 6–23Updating Software and Drivers from the Web . . . . . . . 6–28 Using System Recovery Features. . . . . . . . . . . . . . . . . . 6–28Safeguarding Your Data . . . . . . . . . . . . . . . . . . . . . 6–29 Operating System (OS) CD Repair . . . . . . . . . . . . . 6–30 OS CD Reinstall . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–31 Reinstalling Drivers. . . . . . . . . . . . . . . . . . . . . . . . . 6–32 Restoring Software Applications. . . . . . . . . . . . . . . 6–32

Index

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Compaq 370698-001 manual Troubleshooting, Index

Contents

Reference Guide Page Page Page Contents Battery Packs and Power Management Modem and Network Connections Add-On Devices Troubleshooting Index Getting Started with Your Notebook Identifying Parts of the Notebook Front Panel and Right Panel Components Left Panel and Back Panel Components Bottom Panel Components Status Lights Getting Started with Your Notebook Setting Up Your Notebook Insert the Battery Pack Connect AC Power Connect a Phone Line Turn On the Notebook Set Up Windows Getting Started with Your Notebook Basic Operation Operating Your Notebook Default Power Settings Power mode To enter this mode Function To Reset the Notebook To Change the Boot Device TouchPad on-off button and indicator light To Use the TouchPad To Use the Tap to Click Function of the TouchPad To Use the Function Hot Keys This hot key Does this To Use the One-Touch Buttons To Use the Windows and Applications Keys This key combination Does this To Type Alternate Graphics Using the ALT GR Key Using CDs or DVDs To Insert or Remove a CD or DVD To Play DVD Movies To Create or Copy CDs To Write to DVD Media Select Models Only To Lock Your Notebook To Set Up Password ProtectionSecuring Your Notebook To Attach an Optional Security Cable To Protect Against Viruses To Lock the Hard Drive To Maintain Your Notebook Taking Care of Your NotebookTo Protect Your Hard Drive To Extend the Life of the Display To Safeguard Your DataTo Clean Your Notebook Basic Operation Battery Packs and Power Management Managing Power Consumption How the Notebook Manages Power Automatically When this occurs Result is To resume To Change Timeout Settings and Create Power Schemes Using Battery Power To Check Battery Status To Respond to a Low-Battery Warning To Recharge the Battery Pack To Get the Most from Your Battery Packs Battery Packs and Power Management Disposing of a Used Battery Pack Using the Modem Modem and Network Connections To Connect the Modem Special Restrictions in Certain Countries To Change Your Modem Settings Connecting to a Local Area Network LAN Using a Wireless LAN Adapter Select Models Only Making Wireless Network Connections Select Models Only To Turn Wireless Communication On and Off Turning On Communication and Making a Connection Turning Off Communication and Ending a Connection Modem and Network Connections Inserting a PC Card Connecting External DevicesTo Insert or Remove a PC Card Removing a PC Card To Connect an Audio Device Adjusting Monitor Resolution and Other Settings To Connect a TV to Your Notebook Select Models Only Using Dual Display Mode To Connect a 1394 Device Select Models Only Installing Additional RAM Memory To Install a RAM Expansion Module Add-On Devices To Remove a RAM Expansion Module Add-On Devices Replacing the Hard Drive To Replace the Hard Drive To Replace the Hard Drive Holder To Prepare a New Hard Drive Add-On Devices Troubleshooting Troubleshooting Your Notebook Audio Problems If No Sound Is AudibleIf Sound Does Not Record If You Hear Loud, High-Pitched Feedback from the Speakers CD-ROM and DVD Problems If You Cannot Boot from a CD or DVDIf You Get a Region Code Error When Playing a DVD Movie If a DVD Plays Erratically Display Problems If the Notebook Cannot Read a CD or DVDIf a DVD Movie Does Not Fill the Screen If the Notebook Is On, But the Screen Is Blank Hard Drive Problems If an External Display Does Not WorkIf the Notebook Hard Drive Does Not Spin If the Hard Drive Makes a Buzzing or Whining Noise If the Notebook Gets Abnormally Hot Heat ProblemsIf Files Are Corrupted Keyboard and Pointing Device Problems If the Pointer Is Difficult to ControlIf the TouchPad Does Not Work If the TouchPad Moves the Pointer or Cursor While You Type Local Area Network LAN Problems If the Built-In Network Adapter Does Not Connect to the LANIf You Cannot Log In to Netware Servers If a Network Connection Responds Slowly Memory Problems If a Message Reports That You Are Out of MemoryIf Memory Does Not Increase After Adding RAM If the Notebook Beeps But Does Not Start After Adding RAM If the Modem Does Not Dial or No Dial Tone Is Detected Modem ProblemsIf the Modem Seems Slow If the Modem Is Not Detected If the Modem Dials IncorrectlyIf the Modem Dials, But Does Not Connect If the Modem Causes an Error Message If the Modem Dials, But You Cannot Hear ItIf the Modem Connects, But Transferred Data Is Bad If the Modem Does Not Fax PC Card Pcmcia Problems If the Modem Clicks Repeatedly, But Does Not ConnectIf the Notebook Does Not Recognize a PC Card If a Network PC Card Stops Communicating Properly If the Notebook Pauses or Runs Sluggishly Performance ProblemsIf a PC Card Modem Is Not Working If the Notebook Turns Off Immediately After It Turns On Power and Battery Pack ProblemsIf the Notebook Stops Responding If the Time Remaining for the Battery Pack Is Not Correct If the Notebook Has a Short Operating Time Printing Problems If the Notebook Does Not Enter Standby Mode as ExpectedIf the Notebook Does Not Enter Hibernation as Expected If a Serial or Parallel Printer Does Not Print If a Serial Modem Does Not Work Properly Serial, Parallel and USB ProblemsIf a Serial Mouse Does Not Work Startup Problems If the Notebook Does Not Respond When You Turn It OnIf the Notebook Will Not Boot from Battery Power If the Serial or Parallel Port Is Not Working If the Notebook Will Not Boot from the Diskette Drive If the Notebook Stops Responding After Booting Wireless Problems If You Have Problems with Wireless 802.11 Communication If You Can Connect, But the Network Is Slow Configuring Your Notebook To Run the Bios Setup Utility Main Menu System Devices Menu Security Menu Boot Menu Using System Recovery Features Updating Software and Drivers from the Web Safeguarding Your Data Operating System OS CD Repair OS CD Reinstall Reinstalling Drivers Restoring Software Applications Index Index Reference Guide Index-3 Index-4 Reference Guide Index-5 Index-6