Compaq N1000 Maintenance and Service Guide 19

Product Description

Maintenance and Service Guide 1–9

N1000 C 150 X4 20 D C 12 O

Asia Pacific

Australia

Hong Kong

Japan

Japan (English)

470037-958

470037-954

470038-805

470037-949

470037-951

Korea

Taiw a n

Thailand

United States

470037-959

470038-793

470037-955

470041-410

N1000 C 150 X4 20 D C 12 2

Japan 470037-950 Japan (English) 470037-952

N1000 C 150 X4 20 D C 12 E

Japan 470038-313 Japan (English) 470038-314

N1000 C 140 X4 20 D C 12 E

United States (NAFTA) 470040-456

Table 1-2

Compaq Evo Notebook N1000 Models

(Continued)

279372-001.book Page 9 Friday, July 19, 2002 11:50 AM

Contents

Main b Maintenance and Service Guide Page Contents 1 Product Description 2 Troubleshooting 3 Illustrated Parts Catalog 4 Removal and Replacement Preliminaries 5 Removal and Replacement Procedures Page Product Description 12 Maintenance and Service Guide 1.1 Models Computer models are shown in Tables 1-1 through 1-3. Table 1-1 Compaq Evo Notebook N1000 and Presario 1500 Model Naming Conventions Maintenance and Service Guide 13 14 Maintenance and Service Guide Compaq Evo Notebook N1000 Models Maintenance and Service Guide 15 16 Maintenance and Service Guide Maintenance and Service Guide 17 18 Maintenance and Service Guide Maintenance and Service Guide 19 110 Maintenance and Service Guide Compaq Presario 1500 Models Maintenance and Service Guide 111 112 Maintenance and Service Guide Maintenance and Service Guide 113 1.2 Features Page 1.3 Clearing a Password 1.4 Power Management 118 Maintenance and Service Guide 1.5 Computer External Components Figure 1-2. Front and Right Side Components Table 1-4 Front and Right Side Components Maintenance and Service Guide 119 Table 1-4 Front and Right Side Components 120 Maintenance and Service Guide Figure 1-3. Rear Panel and Left Side Components Table 1-5 Rear Panel and Left Side Components Maintenance and Service Guide 121 Table 1-5 Rear Panel and Left Side Components The computer keyboard components are shown in Figure 1-4 and described in Table 1-6. Figure 1-4. Keyboard Components Maintenance and Service Guide 123 Table 1-6 Keyboard Components 124 Maintenance and Service Guide The computer top components are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Top Components Table 1-7 Top Components Maintenance and Service Guide 125 Table 1-7 Top Components 126 Maintenance and Service Guide Figure 1-6. Bottom Components Table 1-8 Bottom Components Maintenance and Service Guide 127 Table 1-8 Bottom Components 1.6 Design Overview Troubleshooting 2.1 Computer Setup and Diagnostics Utilities Selecting Computer Setup or Compaq Diagnostics Using Computer Setup Maintenance and Service Guide 23 Selecting from the File Menu Table 2-1 File Menu 24 Maintenance and Service Guide Selecting from the Security Menu Table 2-2 Security Menu Selecting from the Advanced Menu Table 2-3 Advanced Menu 26 Maintenance and Service Guide (continued) Table 2-3 Advanced Menu 2.2 Using Compaq Diagnostics Obtaining, Saving, or Printing Configuration Information Obtaining, Saving, or Printing Diagnostic Test Information Page 210 Maintenance and Service Guide 2.3 Troubleshooting Flowcharts Table 2-4 Troubleshooting Flowcharts Overview Flowchart 2.1 - Initial Troubleshooting 212 Maintenance and Service Guide Flowchart 2.2 - No Power, Part 1 Maintenance and Service Guide 213 Flowchart 2.3 - No Power, Part 2 Flowchart 2.4 - No Power, Part 3 Maintenance and Service Guide 215 Flowchart 2.5 - No Power, Part 4 216 Maintenance and Service Guide Flowchart 2.6 - No Video, Part 1 A YY Maintenance and Service Guide 217 Flowchart 2.7 - No Video, Part 2 218 Maintenance and Service Guide Flowchart 2.8 - Nonfunctioning Docking Station (if applicable) Maintenance and Service Guide 219 Flowchart 2.9 - No Operating System (OS) Loading Flowchart 2.10 - No OS Loading from Hard Drive, Part 1 Flowchart 2.11 - No OS Loading from Hard Drive, Part 2 Flowchart 2.12 - No OS Loading from Hard Drive, Part 3 Maintenance and Service Guide 223 Flowchart 2.13 - No OS Loading from Diskette Drive NN 224 Maintenance and Service Guide Flowchart 2.14 - No OS Loading from CD- or DVD-ROM Drive Flowchart 2.15 - No Audio, Part 1 226 Maintenance and Service Guide Flowchart 2.16 - No Audio, Part 2 Maintenance and Service Guide 227 Flowchart 2.17 - Nonfunctioning Device 228 Maintenance and Service Guide Flowchart 2.18 - Nonfunctioning Keyboard Maintenance and Service Guide 229 Flowchart 2.19 - Nonfunctioning Pointing Device Flowchart 2.20 - No Network or Modem Connection Illustrated Parts Catalog 3.1 Serial Number Location Page Maintenance and Service Guide 33 Page Maintenance and Service Guide 35 Page Maintenance and Service Guide 37 Page Maintenance and Service Guide 39 Page Maintenance and Service Guide 311 Page Maintenance and Service Guide 313 Page Maintenance and Service Guide 315 Page Maintenance and Service Guide 317 Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 285541-001 Page Page Page Maintenance and Service Guide 321 Table 3-4 Mass Storage Devices 322 Maintenance and Service Guide 3.6 Miscellaneous Table 3-5 Spare Parts: Miscellaneous (not illustrated) Removal and Replacement Preliminaries 4.1 Tools Required 4.2 Service Considerations Plastic Parts Cables and Connectors 4.3 Preventing Damage to Removable Drives 4.4 Preventing Electrostatic Damage 4.5 Packaging and Transporting Precautions 4.6 Workstation Precautions 4.7 Grounding Equipment and Methods Page Page Page Maintenance and Service Guide 53 5.2 Disassembly Sequence Chart Disassembly Sequence Chart 54 Maintenance and Service Guide 5.3 Preparing the Computer for Disassembly Disassembly Sequence Chart Page Page Page Page Page Page Page 5.4 Computer Feet 5.5 Memory Expansion Board Page 5.6 Mini PCI Communications Board Page Page 5.7 Disk Cell RTC Battery 5.8 Connector Cover 5.9 LED Cover Page Maintenance and Service Guide 521 5.10 Keyboard Keyboards Page Page 5.11 Heat Spreader Page Page Maintenance and Service Guide 527 5.12 Processor Processors Page Maintenance and Service Guide 529 5.13 Display Displays Page Page Page Page 5.14 Palm Rest Page Page Page 5.15 Diskette Drive Page 5.16 TouchPad Components Page Page Page Page 5.17 Display Release Assembly 5.18 Charger Board 5.19 Speaker Assembly Page 5.20 Top Cover Page Page Page 5.21 Fan Page 5.22 System Board Page Page Page 5.23 Modem Cable Page Maintenance and Service Guide 61 Specifications This chapter provides physical and performance specifications. 62 Maintenance and Service Guide Maintenance and Service Guide 63 plastic surfaces. The computer operates well within this range of temperatures. 64 Maintenance and Service Guide Table 6-2 15.0-inch SXGA+, TFT Display Maintenance and Service Guide 65 Table 6-3 15.0-inch XGA, TFT Display 66 Maintenance and Service Guide Table 6-4 14.1-inch XGA, TFT Display Maintenance and Service Guide 67 Table 6-5 Hard Drives 68 Maintenance and Service Guide Table 6-5 Hard Drives Maintenance and Service Guide 69 Table 6-6 Diskette Drive 610 Maintenance and Service Guide Table 6-7 DVD-ROM D rive Maintenance and Service Guide 611 Table 6-8 DVD-RW Dri ve 612 Maintenance and Service Guide Table 6-9 CD-ROM Drive Maintenance and Service Guide 613 Table 6-10 CD-RW Drive 614 Maintenance and Service Guide Table 6-11 External AC Adapter Table 6-12 8-cell, Li ion Battery Pack Maintenance and Service Guide 615 Table 6-13 System DMA 616 Maintenance and Service Guide Maintenance and Service Guide 617 618 Maintenance and Service Guide Maintenance and Service Guide 619 620 Maintenance and Service Guide Table 6-16 System Memory Map Maintenance and Service Guide A1 A Connector Pin Assignments Table A-1 RJ-45 Network Interface Page Page A4 Maintenance and Service Guide Connector Pin Assignments Table A-6 Parallel Connector Pin Assignments Maintenance and Service Guide A5 Table A-7 External Monitor Page B Power Cord Set Requirements 3-Conductor Power Cord Set General Requirements B2 Maintenance and Service Guide Country-Specific Requirements 3-Conductor Power Cord Set Requirements Power Cord Set Requirements 3-Conductor Power Cord Set Requirements Maintenance and Service Guide B3 Page Figure C-1. TM2.5 5.0 Screw Locations Page C4 Maintenance and Service Guide Figure C-3. TM2.5 5.0 Screw Locations Page C6 Maintenance and Service Guide Figure C-5. TM2.5 5.0 Screw Locations Page Page Maintenance and Service Guide C9 Figure C-8. TM2.5 5.0 Screw Locations C10 Maintenance and Service Guide Figure C-9. TM2.5 8.0 Screw Locations Table C-2 Torx T8 Metric 2.5 8.0 Screw Page Figure C-11. PM3.0 3.0 Screw Locations Figure C-12. PM2.5 4.0 Screw Locations Figure C-13. TM2.5 14.0 Shoulder Screw Locations Figure C-14. TM2.5 9.0 Screw Locations Figure C-15. PM2.0 4.5 Screw Locations Index