Maintenance and Service Guide
Page
 Contents
 Removal and Replacement Procedures
Removal and Replacement Preliminaries
Illustrated Parts Catalog
 Screw Listing Index
 Product Description
 HP Compaq Notebook nc4000 Model Naming Conventions
Models
Key Description Options
 HP Compaq Notebook nc4000 Models
 DG993A UUF
 DG245A UUF
 Features
 Product Description
 Clearing a Password
 Power Management
 Front and Right Side Components
External Components
Component Function
 Front and Right Side Components
 Rear Panel and Left Side Components
 Item Component Function
 Caps lock key
Keyboard Components
 Num lock light
Top Components
 Top Components
 Bottom Components
 Bottom Components
 Design Overview
 Computer Setup and Diagnostics Utilities
Troubleshooting
 Using Computer Setup
 Select To Do This
File Menu
 Security Menu
Selecting from the Security Menu
 Advanced Menu
Selecting from the Advanced Menu
 Advanced Menu
 Obtaining, Saving, or Printing Configuration Information
Using Diagnostics for Windows
 Obtaining, Saving, or Printing Diagnostic Test Information
 Troubleshooting
 Troubleshooting Flowcharts Overview
Troubleshooting Flowcharts
Flowchart Description
 Is there power? Go to Section No Power
Flowchart 2.1-Initial Troubleshooting
 Go to Section No Power Part Power up On AC Power? Reset
Flowchart 2.2-No Power, Part
 Flowchart 2.3-No Power, Part
 Internal
Flowchart 2.4-No Power, Part
 Flowchart 2.5-No Power, Part
 Flowchart 2.6-No Video, Part
 From Section No Video, Part Remove
Flowchart 2.7-No Video, Part
 Reseat power Cord in docking Station Power outlet
Flowchart 2.8-Nonfunctioning Docking Station if applicable
 Flowchart 2.9-No Operating System OS Loading
 Flowchart 2.10-No OS Loading, Hard Drive, Part
 Flowchart 2.11-No OS Loading, Hard Drive, Part
 Flowchart 2.12-No OS Loading, Hard Drive, Part
 Flowchart 2.13-No OS Loading, Diskette Drive
 Flowchart 2.14-No OS Loading, CD- or DVD-ROM Drive
 Go to Section No Audio, Part Undock
Flowchart 2.15-No Audio, Part
 Flowchart 2.16-No Audio, Part
 Cmos
Flowchart 2.17-Nonfunctioning Device
 Flowchart 2.18-Nonfunctioning Keyboard
 Flowchart 2.19-Nonfunctioning Pointing Device
 Flowchart 2.20-No Network/Modem Connection
 Serial Number Location
Illustrated Parts Catalog
 Illustrated Parts Catalog
 Spare Part
Spare Parts Notebook Major Components
Description Number
 Illustrated Parts Catalog
 TouchPad with cable
 Illustrated Parts Catalog
 Processors
Item Description Number
 Miscellaneous Plastics Kit Components
 Item Description
Miscellaneous Plastics Kit Components Spare Part Number
 Port Replicators and Mass Storage Devices
Port Replicators and Mass Storage Devices
 Spare Parts Miscellaneous not illustrated
Miscellaneous
Description Spare Part Number
 Travel battery carrier 325527-001
 Tools Required
Removal and Replacement Preliminaries
 Plastic Parts
Service Considerations
 Preventing Damage to Removable Drives
 Preventing Electrostatic Damage
Packaging and Transporting Precautions
 Workstation Precautions
 Grounding Equipment and Methods
 Static-Shielding Materials
Typical Electrostatic Voltage Levels
Event 10% 40% 55%
Material Use Voltage Protection Level
 Removal and Replacement Procedures
 Disassembly Sequence Chart
Disassembly Sequence Chart
Serial Number
# of Screws
 Removal and Replacement Procedures
 Battery Pack Spare Part Number Information
Preparing the Notebook for Disassembly
 Hard Drive
 Removing the Hard Drive Lower Bezel
 Removing the Hard Drive from the Hard Drive Frame
 Replacing the Notebook Feet
 Memory Expansion Boards
Memory Expansion Board
 Mini PCI Communications Boards Spare Part Number Information
Mini PCI Communications Board
 Removing the Mini PCI Compartment Cover
 Removing a Mini PCI Communications Board
 LED Switch Cover Spare Part Number Information
LED Switch Cover
 Reverse the above procedure to install the LED switch cover
 Keyboards Spare Part Number Information
Keyboard
 Removing the Keyboard Screw
 Releasing the Keyboard
 Removing the Keyboard
 Removing an Internal Memory Expansion Board
 Fan Spare Part Number Information
Fan
 Reverse the above procedure to install the fan
 Heat Sink Spare Part Number Information
Heat Sink
 Removing the Heat Sink Screws
 Heat Sink Screw Removal and Installation Sequence
 Removing the Heat Sink
 Processor Spare Part Number Information
Processor
 Reverse the above procedure to install the processor
 Display Assembly Spare Part Number Information
Display Assembly
 Removing the Hinge Covers
 Removing the Antenna Cables
 Removal and Replacement Procedures
 Top Cover Spare Part Number Information
Top Cover
 Turn the notebook top side up with the front facing forward
 Disconnecting the Top Cover Cables
 Reverse the above procedure to install the top cover
 Bluetooth Wireless Device Spare Part Number Information
Bluetooth Wireless Device
 TouchPad Spare Part Number Information
TouchPad
 Removing the TouchPad Screws
 Reverse the above procedure to install the TouchPad
 RTC Battery
 Speaker/Microphone
 Switch Board Spare Part Number Information
Switch Board
 System Board Spare Part Number Information
System Board
 Removing the System Board Screws
 Reverse the above procedure to install the system board
 Modem Board Spare Part Number Information
Modem Board
 Reverse the above procedure to install the modem board
 Specifications
 Shock
 Inch XGA, TFT Display
 60 GB 40 GB 30 GB
Hard Drives
 External AC Adapter
Cell, Primary Li ion Battery Pack
 Cell, Travel Li ion Battery Pack
 Hardware System
System DMA
 IRQ
System Interrupts
 Address System Function
System I/O Addresses
 16F Unused
 VGA
 Size Memory Address System Function
System Memory Map
 RJ-45 Network Interface
Connector Pin Assignments
 Table A-3 Universal Serial Bus
Table A-2 RJ-11 Modem
Table A-4 Video
 Table A-5 External Monitor
 Microphone
Stereo Speaker/Headphone
 General Requirements
Conductor Power Cord Set
 Country-Specific Requirements
Conductor Power Cord Set Requirements
Applicable Note
Country Accredited Agency Number
 BSI
 Screw Listing
 Head
Table C-1 Phillips PM2.5×3.0 Screw
Color Qty Length Thread Width
 Table C-2
Table C-3 Phillips PM2.5×3.5 Screw
 Table C-4 Mm Socket M2.0×10.0 Alignment Pin
Silver 10.0 mm Where used
 Table C-5
Black Phillips PM2.0×3.0 Screw
 Table C-6 Phillips PM2.0×4.0 Screw
 Head Color Qty. Length Thread Width
 Table C-6 Phillips PM2.0×4.0 Screw
 Table C-7
M2.0×4.0 Security Screw
 Table C-8 Silver Phillips PM2.0×3.0 Screw
 Table C-8 Silver Phillips PM2.0×3.0 Screw
 Table C-8 Silver Phillips PM2.0×3.0 Screw
 Table C-9
Torx T8 M2.0×8.0 Screw
 Table C-9 Torx T8 M2.0×8.0 Screw
 Table C-9 Torx T8 M2.0×8.0 Screw
 Table C-9 Torx T8 M2.0×8.0 Screw
 Table C-10
Spring-Loaded Torx T8 M2.0×10.0 Screw
 Table C-11 Torx T8 M2.0×4.0 Screw
 Black 12 4.0 mm 2.0 mm 4.5 mm
 Table C-11 Torx T8 M2.0×4.0 Screw
 Table C-12
Torx T8 M2.0×6.0 Screw
 Table C-13 Mm Socket M2.0×9.0 Standoff
 Index
 Index
 Index-3
 Index-4
 Index-5
 Index-6