Symptom
Keyboard commands and typing are not recognised by computer.
Mouse does not respond to movement or is too slow.
Mouse will only move vertically or horizontally.
Keyboard and Scroll Mouse
Problem |
| Solution |
Keyboard connector is | 1. | On the Windows taskbar, click the Start |
not properly |
| button. |
connected. | 2. | On the Start menu, click Turn Off Computer |
|
| The Turn Off Computer dialog box is |
|
| displayed. |
| 3. | Select the Turn Off option. |
| 4. | Click OK. |
| 5. | After the shutdown is complete, reconnect |
|
| the keyboard to the back of your computer |
|
| and restart your computer. |
|
| |
Programme in use has | Shut down your computer using the mouse. | |
stopped responding to | Refer to the problem below, “Mouse connector is | |
commands. | not properly connected.” | |
Keyboard needs repair. | Refer to your Certificate of Warranty for details. | |
|
| |
Mouse connector is | Shut down your computer using the keyboard: | |
not properly | 1. | Press the Ctrl and Esc keys at the same time |
connected. |
| to display the Start menu. |
| 2. | Use the up or down arrow key to select Turn |
|
| Off Computer, and then press the Enter key. |
| 3. | Select the Turn Off option. You may need to |
|
| use the up or down arrow key. |
| 4. | Press the Enter key to select OK. |
| 5. | After the shutdown is complete, reconnect |
|
| the mouse connector on the back of your |
|
| computer (or the keyboard) and restart your |
|
| computer. |
|
| |
Mouse roller ball is | Remove roller ball cover from bottom of mouse | |
dirty. | and clean with mouse cleaning kit available in | |
| most computer stores. | |
|
| |
Programme in use has | Shut down your computer using the keyboard. | |
stopped responding to | Refer to the preceding problem “Mouse | |
commands. | connector is not properly connected” for details | |
| on how to shut down using the keyboard. | |
Mouse needs repair. | Call Compaq Technical Support. See your | |
| Certificate of Warranty for details. | |
|
|
|
MY | NEED SOME HELP? |
