Troubleshooting
If a solution does not fix your problem, try all solutions for the symptom or try the solution a second time.
Tip
Before contacting Technical Support, keep in mind that the information needed to correct the problem may be at your fingertips. Try pressing the Help G button on the keyboard. This button accesses important service-
Symptom
No sound.
Information in this section is divided into three areas: Symptom, Problem, and Solution.
The Symptom line describes the symptom or warning for the type of problem you are having. The Problem column identifies one or more reasons why the symptom may have occurred. The Solution column describes what you should do to try to fix the problem.
Note: Some of the symptoms listed for certain troubleshooting problems will not apply to your computer. For specific problems relating to the monitor or printer, refer to the documentation that came with the equipment.
Audio
Problem | Solution |
Speaker cables are | Shut down your computer using the normal |
not properly | shutdown procedure. Reconnect the speakers. |
connected. | Refer to the Quick |
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|
Volume has been | On the Windows taskbar, click the Volume ÷ icon |
muted. | and clear the Mute check box. |
Computer is in Sleep | See Waking Your Computer in the chapter “Using |
mode. This mode is | Your Computer” in this guide. |
identified when the |
|
Power Status light |
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on your Internet |
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keyboard is lit in |
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amber. |
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MY |
