Symptom
Computer seems to be locked up.
Hard drive fault protection error message is displayed.
Symptom
Cannot connect to the Internet.
Cannot automatically launch Internet programmes.
Internet takes too long to download Web sites.
Hard Drive
Problem | Solution |
Programme in use has | Attempt a normal Windows shutdown. If this |
stopped responding to | fails, press the Power button for four or more |
commands. | seconds to turn off the power. To restart your |
| computer, press the Power button again. |
|
|
Part of hard drive has | Call Compaq Technical Support. Refer to your |
potential to fail or could | Certificate of Warranty for details. |
already have failed. |
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|
Internet Access
Problem |
| Solution |
Internet Service | Verify Internet settings or contact your ISP for | |
Provider (ISP) account | assistance. | |
is not set up properly. |
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| |
Modem is not set up | Reconnect the modem, verifying the following | |
properly. | connections: telephone line to telephone (for | |
| external phone sets) and telephone line to wall | |
| jack (from computer to wall). | |
Web browser is not set | Verify that the Web browser is installed and set | |
up properly. | up to work with your ISP. | |
|
| |
You must log in to your | Log in to your ISP and launch the desired | |
ISP before some | programme. | |
programmes will start. |
|
|
Modem is not set up | Verify that the correct modem speed and COM | |
properly. | port are selected: | |
| 1. | Click Start then click Control Panel. The |
|
| Control Panel window is displayed. |
| 2. | Click Printers and Other Hardware. |
| 3. | Under the Control Panel icons, click Phone |
|
| and Modem Options. |
| 4. | Select the Modems tab then click the |
|
| Properties button. |
| 5. | Under Device status, verify the modem is |
|
| working properly. |
| 6. | Under Device usage, verify the modem is |
|
| enabled. |
| 7. | If there are further problems, click the |
|
| Troubleshoot button and follow the |
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| |
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MY |
