Corinex Global manual Troubleshooting Guide, Corinex GameNet, Check

Troubleshooting Guide

ping IPADDRESS -t, where IPADDRESS is the IP address of the computer to which the wall mount adapter is connected, e.g. ping 192.168.4.1 -t(this process can be interrupted by pressing CTRL+C).

1.Ping the IP address of the computer to which the wall mount adapter is connected. If this fails, there is a problem with the Ethernet network card or with the TCP/IP protocol.

2.Repeat the same process with the other computers on your AV200 Powerline network.

3.If all the computers can ping themselves, try pinging another computer on your AV200 Powerline network. If this fails, then there is a problem with the connection across your AV200 Powerline network or with the configuration

of	the	wall		mount adapters.	Check	the	connection	to	the
outlet,		or	try	a different outlet.	Verify	the	configuration	of	your
wall	mount		adapters, especially the		network number, as only			adapters

in the same network can see each other. Please see chapter 3 for details on configuration.

4.When a connection is made to another AV200 Powerline device, the VPI LED (in the upper one) will be on or blinking, depending on the connection

speed. This is explained in more detail under QoS Settings in section 3.4.7.	45
If the problem persists after consulting the information sources mentioned above,
please send us the problem description via http://www.corinex.com/web/com.
nsf/Doc. When you contact us, we will need all available information about your
devices and your network. This includes the following:

•Types of devices you have, if possible with serial numbers (printed on the safety labels).

•Which of these devices are working incorrectly or don’t work at all (indicate the problems).

• If possible, send us a scheme of your network setup, including the IP addresses of computers/routers/access points. This can speed up the problem-solving process. If you use any non-Corinex equipment, please specify what kind.

A drawing can be made in any graphics editor, exported to one of the standard graphic formats (JPEG, GIF). Or you can just draw it on paper and scan it.

•Specify operating systems used with the devices.

•Please send us the firmware version and configuration of these devices. Please see the user guide for more detailed instructions.

Corinex GameNet