
30
Troubleshooting
| Symptom | Remedy | Explanation | |
| 
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| iAUDIO does not | Check if the ‘Hold’ button is set to ON. | iAUDIO does not work when the Hold button | |
| power on. | If it is, set the ‘Hold’ button to OFF and | is set to ON. | |
| 
 | try again. | 
 | |
| 
 | See if the same phenomenon occurs | If the  | |
| 
 | when you connect the adapter. | charge it with the adapter. | |
| You cannot hear | Make sure that there are mp3 files in the | iAUDIO does not work if there are no files in | |
| any sound or there | memory. | the memory. | |
| is noise. | 
 | 
 | |
| Check if the volume is set to "0." | 
 | ||
| 
 | 
 | ||
| 
 | Check if the remote controller/earphone is disconnected or if there is any foreign substance | ||
| 
 | in/on the in/phone jacks. | 
 | |
| 
 | (Noise may be generated if there is foreign substance.) | ||
| 
 | If data in the audio file is damaged, noise may be generated or the sound may break up. | ||
| FM Radio does not | FM reception sensitivity may be weak and you many not be able to hear FM Radio clearly | ||
| work. | depending on where you are, such as inside a building, subway or moving car. In addition, | ||
| 
 | listening to the radio may become impossible if you are in radio wave shade areas. | ||
| 
 | If FM radio does not work where you know that radio reception should be possible, there | ||
| 
 | may be a problem in the reception module. In this case, please contact our A/S Center. | ||
| Characters on LCD | Change the language setting to ‘English’ in the ‘Country & Language’ menu of iAUDIO, | ||
| are illegible. | and select ‘File name’ in the ID3 tag setting menu. However, if the same symptom is | ||
| 
 | discovered in other iAUDIO products of the same model, some special fonts or foreign | ||
| 
 | characters may be broken because iAUDIO was developed on the Korean Windows OS. | ||
| JetShell does not | A separate driver must be installed for Windows 98 or 98 SE. | ||
| work and “iaudio | See "Installing USB Driver for Windows 98." | ||
| IS NOT FOUND” | 
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 | |
| appears in a window. | 
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| The HDD capacity is | For example, with a 20GB product, about 18.6GB of memory capacity after FAT32 | ||
| displayed incorrectly. | formatting is normal. Some of the memory in iAUDIO is used for system area which is | ||
| (E.g.: 18GB is | essential for normal operation of iAUDIO. Therefore, the actual displayed capacity of the | ||
| displayed for 20GB | HDD is somewhat reduced when you exclude this. | ||
| memory) | |||
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| iAUDIO does not | iAUDIO uses FAT32. Owing to the | There are more limitations for Windows 98. | |
| work or works | limitations of FAT32, you are advised | For Windows 2000 or XP, we recommend that | |
| abnormally after | NOT to save many files in the root | you create a separate folder and subfolders | |
| Hundreds of files are | directory. | under it for saving files. | |
| saved in Root folder. | |||
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When ‘JetShell’ is activated, it controls the iAudio drive. Therefore, you should exit ‘JetShell’ before performing the following tasks:
•Installing the USB drive
•Format in ‘Windows Explorer’
•Upgrade the firmware
iAUDIO M3
