Troubleshooting Your Printer

Problems and Solutions

Before calling Pitney Bowes or your Local Representative, look for your problem below. If you can solve the problem yourself, you will be able to resume printing sooner.

Feed Problems

Problem

Intermittent Feed

Reason:

Feed Ramp not used.

Solution:

The feed ramp adds a gentle slope to the

 

stack and helps feeding. If you're using the

 

ramp, check the H-Block gap for proper

 

separation. Also make sure the feed ramp is

 

centred under the material. See pages 3-2,

 

3-3, and 3-4.

Reason:

Dirty feed rollers.

Solution:

Clean the feed roller with alcohol. DO NOT

 

use any other solvents or detergents. They

 

could damage the feed rollers.

Reason:

Paper dust present (yellow or white resi-

 

due), blocking feed sensor.

Solution:

Clean sensor with compressed air (see

 

page 5-3).

Reason:

Too much material in feeder (too heavy).

 

Weight of stack must be 18lbs. or less.

Solution:

Remove some material from stack.

Reason:

Media out of specification.

Solution:

Refer to Appendix B - Specifications.

Reason:

Media sticking together.

Solution:

Fan media before loading.

 

 

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Pitney Bowes DA950 manual Troubleshooting Your Printer, Feed Problems, Problems and Solutions, Problem Intermittent Feed