Pitney Bowes DA950 manual Interface Problems Motor Problems Other Problems, Problem Out of Memory

Troubleshooting Your Printer

Interface Problems

Motor Problems

Other Problems

Problem	No Communications; Printer Does Not
	Respond
Reason:	Incorrect print driver, bad parallel or USB
	cable, bad printer controller board.
Solution:	Use DA950 print driver; replace parallel or
	USB cable. Make sure cable connections
	are tight. If the problem still persists, call
	Pitney Bowes for service.
	Clear memory (see page A-3).
	Cycle power (turn printer off, then on).

Problem	Motor Turning but no Feed Roller Move-
	ment
Reason:	Mechanical problem.
Solution:	Call Pitney Bowes for Service.
Problem	Out of Memory
Reason:	The printer can run out of memory when
	downloading fonts or graphics.
Solution:	This generally means you’re trying to use a
	graphic (artwork) that’s too big or you have
	too many fonts or too large a font size. If
	the out-of-memory message appears, try
	reducing the size of your art and limiting the
	number and size of your fonts. Then turn
	the printer OFF, then ON and retry.

6-6