Troubleshooting Your Printer
Interface Problems
Motor Problems
Other Problems
Problem | No Communications; Printer Does Not |
| Respond |
Reason: | Incorrect print driver, bad parallel or USB |
| cable, bad printer controller board. |
Solution: | Use DA950 print driver; replace parallel or |
| USB cable. Make sure cable connections |
| are tight. If the problem still persists, call |
| Pitney Bowes for service. |
| Clear memory (see page |
| Cycle power (turn printer off, then on). |
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|
Problem | Motor Turning but no Feed Roller Move- |
| ment |
Reason: | Mechanical problem. |
Solution: | Call Pitney Bowes for Service. |
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|
Problem | Out of Memory |
Reason: | The printer can run out of memory when |
| downloading fonts or graphics. |
Solution: | This generally means you’re trying to use a |
| graphic (artwork) that’s too big or you have |
| too many fonts or too large a font size. If |
| the |
| reducing the size of your art and limiting the |
| number and size of your fonts. Then turn |
| the printer OFF, then ON and retry. |
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