Solving Problems | Dell 4000 manual

S E C T I O N 2

Solving Problems

Finding Solutions Accessing Help Files Power Problems Start-Up Error Messages Video and Display Problems Sound and Speaker Problems Printer Problems

Modem Problems

Scanner Problems

Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems

Network Problems Windows Error Messages General Program Problems Internet Connection Problems E-Mail Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows

Recreating the Hibernate File (Windows 98 Only)

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Dell 4000 manual Solving Problems

Contents

Solutions Guide Abbreviations and Acronyms Hints, Notices, and Cautions Contents Solving Problems Adding Parts Appendix When Using Your Computer Safety Instructions Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing the Internet Hint Dellnet is not Setting Up DellnetAccessing Your E-Mail Viewing Your Account Information Sending and Receiving E-Mail Resetting E-Mail Address Settings Installing the Printer Driver Connecting a PrinterParallel Printer Notches USB Printer Turning Off the ComputerWindows Millennium Edition Me and Windows Windows Using the Modular BaySwapping Devices While the Computer Is Turned Off Bottom of computer Microsoft Windows 98 or Windows Me Swapping Devices While Windows Is Running Setting Up the APR for Windows Me and Windows Setting Up the APR to Connect to a Network Setting Up the APR for Windows Setting Up Solving Problems See Finding Solutions Solving Problems Accessing Help Files Power Problems Video and Display Problems Start-Up Error MessagesIf the display is blank Sunlight glare, which can cause poor picture quality If the display is difficult to read Integrated Speakers Sound and Speaker ProblemsExternal Speakers If you cannot print to a parallel port printer Printer Problems Ensure that the Print to the following port setting is USB Modem ProblemsIf you cannot print to a USB printer Touch Pad Problems Scanner Problems Drive Problems External Keyboard ProblemsUnexpected Characters If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If you have a hard drive problemIf the CD-RW drive stops writing Click Check Now Windows Error Messages Network Problems Program crashes General Program ProblemsProgram stops responding If you have a problem with your Dellnet account Internet Connection ProblemsSolid blue screen appears Modems Properties window, click Dialing Properties If Your Computer Gets Wet Mail Problems If You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical Problems Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Reinstalling Windows Solving Problems Recreating the Hibernate File Windows 98 Only Boot Restart Your Computer With the Drivers and Utilities CD Create the Hibernate File Delete the Old Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Replacing the Display Cover Using the Advanced Port Replicator USB Connecting External Devices to the APR Connect an external monitor Connect a parallel device, such as a printer Docking the Computer APR Controls and Indicators Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Microprocessor Specifications Ports and Connectors Audio Keyboard Track Stick AC Adapter System Setup Pages Standard Settings Contacting Dell Viewing the System Setup PagesContact Numbers and Addresses Australia Sydney Website http//support.euro.dell.com Austria ViennaBelgium Brussels Brazil Chile Santiago Canada North York, OntarioChina Xiamen Czech Republic Prague Finland Helsinki Denmark Horsholm Corporate Home and Small BusinessGermany Langen Ireland Bray Hong KongItaly Milan Home and Small Business Website http//support.jp.dell.com Korea Seoul Japan KawasakiLatin America Macau LuxembourgMalaysia Penang Mexico Colonia Granada New Zealand Netherlands AmsterdamNorway Lysaker Poland Warsaw South Africa Johannesburg Singapore Singapore09/091 Southeast Asian and Pacific Switzerland Geneva Sweden Upplands VasbyTaiwan Thailand Bracknell A. Austin, Texas Battery Disposal Returning Items for Warranty Repair or CreditRegulatory Information NOM Information Mexico Only Información para NOM únicamente para México Warranty and Return Policy Information Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index