If you cannot play a DVD movie, Click Check Now | Dell 4000 specs

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HINT: Because of different worldwide file types, not all DVD titles work in all DVD drives.

If you cannot play a DVD movie

EN S U R E T H A T WI N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the My Computer icon. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

TE S T T H E D R I V E W I T H A N O T H E R DVD— Insert another DVD to eliminate the possibility that the original DVD is defective.

CL E A N T H E D I S C — See the Tell Me How help file for instructions. To access, help files, see page 28.

HINT: If you must disable standby mode to write to a CD-RW drive, remember to enable standby mode again when you finish writing the CD.

If the CD-RW drive stops writing

DI S A B L E S T A N D B Y M O D E I N WI N D O W S B E F O R E W R I T I N G T O A CD -

RW D I S K — Search for the keyword standby in Windows Help. To access help files, see page 28.

CH A N G E T H E W R I T E S P E E D T O A S L O W E R R A T E — The CD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Closing all programs before writing to the CD-RW may also alleviate the problem.

If you have a hard drive problem

CH E C K T H E H A R D D R I V E F O R E R R O R S

Windows 98 SE and Windows Me:

Click the Start button, point to Programs—>Accessories—>System Tools, and then click ScanDisk.

Windows 2000:

1 Double-click the My Computer icon.

2 Right-click the Local Disk icon and then click Properties. 3 Click the Tools tab.

4 Click Check Now.

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Solving Problems

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Dell 4000 manual If you cannot play a DVD movie, If the CD-RW drive stops writing, If you have a hard drive problem

Contents

Solutions Guide Hints, Notices, and Cautions Abbreviations and Acronyms Contents Solving Problems Adding Parts Appendix Safety Instructions When Using Your Computer Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing Your E-Mail Hint Dellnet is not Setting Up DellnetAccessing the Internet Viewing Your Account Information Resetting E-Mail Address Settings Sending and Receiving E-Mail Parallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows Me Setting Up the APR to Connect to a Network Setting Up the APR for Windows Me and Windows Setting Up the APR for Windows Setting Up Solving Problems Finding Solutions See Solving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems If the display is difficult to read Sunlight glare, which can cause poor picture quality External Speakers Sound and Speaker ProblemsIntegrated Speakers Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Scanner Problems Touch Pad Problems Unexpected Characters External Keyboard ProblemsDrive Problems If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If the CD-RW drive stops writing If you have a hard drive problemIf you cannot play a DVD movie Click Check Now Network Problems Windows Error Messages Program stops responding General Program ProblemsProgram crashes Solid blue screen appears Internet Connection ProblemsIf you have a problem with your Dellnet account Modems Properties window, click Dialing Properties Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Solving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 Only Delete the Old Hibernate File Create the Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display Cover Connecting External Devices to the APR USB Connect a parallel device, such as a printer Connect an external monitor APR Controls and Indicators Docking the Computer Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications Microprocessor Ports and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup Pages Contact Numbers and Addresses Viewing the System Setup PagesContacting Dell Australia Sydney Belgium Brussels Austria ViennaWebsite http//support.euro.dell.com Brazil China Xiamen Canada North York, OntarioChile Santiago Czech Republic Prague Denmark Horsholm Finland Helsinki Germany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Malaysia Penang LuxembourgMacau Mexico Colonia Granada Norway Lysaker Netherlands AmsterdamNew Zealand Poland Warsaw 09/091 Singapore SingaporeSouth Africa Johannesburg Southeast Asian and Pacific Taiwan Sweden Upplands VasbySwitzerland Geneva Thailand Bracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para México Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index