Resolving Other Technical Problems | Dell 4000 guide

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HINT: You may need to open more folders to find the setup.exe file. For example, to install the Windows 98 touch pad driver, double-click win98, double-click touchpad, double-click english, and then double- click setup.exe.

Resolving Other Technical Problems

GO T O T H E DE L L S U P P O R T W E B S I T E — Go to http://support.dell.com for help with general usage, installation, and troubleshooting questions.

E- DE L L — Go to http://support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours.

DE L L — If you cannot solve your problem using the Dell support website or e-mail service, call Dell for technical assistance (see page 75).

Reinstalling Drivers and Utilities

NOTICE: The Dell support website, http://support.dell.com, and the Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

1Insert the Drivers and Utilities CD into the CD or DVD drive.

2Double-click the My Computer icon on your desktop.

3Double-click the icon for your CD or DVD drive.

4Double-click the folder for your operating system.

5Double-click the appropriate language folder for the driver you want to install.

6Double-click the setup.exe file and follow the prompts.

For detailed information on installing specific drivers and utilities for your computer, see Dell’s support website at http://support.dell.com.

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Solving Problems

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Dell 4000 manual Resolving Other Technical Problems, Reinstalling Drivers and Utilities

Contents

Solutions Guide Hints, Notices, and Cautions Abbreviations and Acronyms Contents Solving Problems Adding Parts Appendix Safety Instructions When Using Your Computer Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account Information Resetting E-Mail Address Settings Sending and Receiving E-Mail Parallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows Me Setting Up the APR to Connect to a Network Setting Up the APR for Windows Me and Windows Setting Up the APR for Windows Setting Up Solving Problems Finding Solutions See Solving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems If the display is difficult to read Sunlight glare, which can cause poor picture quality External Speakers Sound and Speaker ProblemsIntegrated Speakers Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Scanner Problems Touch Pad Problems External Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check Now Network Problems Windows Error Messages Program stops responding General Program ProblemsProgram crashes Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing Properties Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Solving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 Only Delete the Old Hibernate File Create the Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display Cover Connecting External Devices to the APR USB Connect a parallel device, such as a printer Connect an external monitor APR Controls and Indicators Docking the Computer Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications Microprocessor Ports and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup Pages Viewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia Sydney Austria Vienna Website http//support.euro.dell.comBelgium Brussels Brazil Canada North York, Ontario Chile SantiagoChina Xiamen Czech Republic Prague Denmark Horsholm Finland Helsinki Germany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Luxembourg MacauMalaysia Penang Mexico Colonia Granada Netherlands Amsterdam New ZealandNorway Lysaker Poland Warsaw Singapore Singapore South Africa Johannesburg09/091 Southeast Asian and Pacific Sweden Upplands Vasby Switzerland GenevaTaiwan Thailand Bracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para México Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index