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Dell 4000 Resolving Other Technical Problems, Reinstalling Drivers and Utilities

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44 Solving Problems

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Resolving Other Technical ProblemsReinstalling Drivers and Utilities

NOTICE: The Dell support website, http://support.dell.com, and the

Drivers

and Utilities

CD provide approved drivers for Dell™ computers. If you install

drivers obtained from other sources, your computer might not work correctly.

1Insert the Drivers and Utilities CD into the CD or DVD drive.

2Double-click the My Computer icon on your desktop.

3Double-click the icon for your CD or DVD drive.

4Double-click the folder for your operating system.

5Double-click the appropriate language folder for the driver you want to

install.

HINT: You may need to

open more folders to find

the setup.exe file. For

example, to install the

Windows 98 touch pad

driver, double-click

win98, double-click

touchpad, double-click

english, and then double-

click setup.exe.

6Double-click the setup.exe file and follow the prompts.

For detailed information on installing specific drivers and utilities for your

computer, see Dell’s support website at http://support.dell.com.

GO TO THE DELL SUPPORT WEBSITE—Go to http://support.dell.com for

help with general usage, installation, and troubleshooting question s.

E-MAIL DELL—Go to http://support.dell.com and then click E-Mail Dell in

the Communicate list. Send an e-mail message to Dell about your problem; you

can expect to receive an e-mail message from Dell within hours.

CALL DELL—If you cannot solve your problem using the Dell support website

or e-mail service, call Dell for technical assistance (see page 75).

Contents

Main Hints, Notices, and Cautions Abbreviations and Acronyms ____________________ Contents 1Setting Up 2Solving Problems 3Adding Parts 4Appendix Index Safety Instructions When Using Your Computer Page Page When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Page Setting Up Setting Up Dellnet Accessing the Internet Accessing Your E-Mail Viewing Your Account Information Sending and Receiving E-Mail Resetting E-Mail Address Settings Connecting a Printer Installing the Printer Driver Parallel Printer Page USB Printer Turning Off the Computer Windows Millennium Edition (Me) and Windows 2000 Windows 98 Using the Modular Bay Swapping Devices While the Computer Is Turned Off Page Swapping Devices While Windows Is Running Setting Up the APR to Connect to a Network Setting Up the APR for Windows Me and Windows 98 Setting Up the APR for Windows 2000 Page Solving Problems Finding Solutions Solving Problems 27 Accessing Help Files Power Problems Tell M e How Start-Up Error Messages Video and Display Problems If the display is blank If the display is difficult to read Sound and Speaker Problems Integrated Speakers External Speakers Printer Problems If you cannot print to a parallel port printer If you cannot print to a USB printer Modem Problems Scanner Problems Touch Pad Problems External Keyboard Problems Unexpected Characters Drive Problems If you cannot save a file to a floppy disk Tell Me How If you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If the CD-RW drive stops writing If you have a hard drive problem Network Problems Windows Error Messages General Program Problems A program crashes A program stops responding A solid blue screen appears Internet Connection Problems If you have a problem with your Dellnet account E-Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Drivers and Utilities install. Reinstalling Windows Reinstalling Windows Me and Windows 98 Reinstalling Windows 2000 Page Recreating the Hibernate File (Windows 98 Only) Boot (Restart) Your Computer With the Drivers and Utilities CD Delete the Old Hibernate File Create the Hibernate File Page Adding Parts Replacing the Palm Rests Page Replacing the Display Cover Using the Advanced Port Replicator Connecting External Devices to the APR The audio line-out connector is on the side of the APR. APR Controls and Indicators Docking the Computer Page Undocking the Computer Monitor Stand Adding Memory Page Replacing a Hard Drive Page Returning a Hard Drive to Dell Page Appendix Specifications Page Page Page Page Page Standard Settings System Setup Pages Viewing the System Setup Pages Contacting Dell Contact Numbers and Addresses Page Page Page Page Page Page Page Page Page Page Page Page Returning Items for Warranty Repair or Credit Regulatory Information Battery Disposal NOM Information (Mexico Only) Informacin para NOM (nicamente para Mxico) Warranty and Return Policy Information Macrovision Product Notice Page Index A B C D M N P R S V W