External Keyboard Problems, Unexpected Characters | Dell 4000

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HINT: For information on saving files to a floppy disk, see the Tell Me How help file (see page 28).

External Keyboard Problems

DI S C O N N E C T T H E K E Y B O A R D C A B L E — Shut down the computer (see page 18). Disconnect the keyboard cable and check the cable connector for bent or broken pins.

Unexpected Characters

DI S A B L E T H E N U M E R IC K E Y P A D — Press the <Num Lk> key to disable the numeric keypad. Verify that the numbers lock light is not lit.

Drive Problems

If you cannot save a file to a floppy disk

EN S U R E T H A T WI N D O W S R E C O G N I Z E S T H E D R I V E — Double-click the My Computer icon. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

CA N N O T S A V E F I L E S T O A F L O P P Y D I S K — Ensure that the floppy disk is not full or write-protected (locked). See the following illustration.

TE S T T H E D R I V E W I T H A N O T H E R F L O PP Y D I S K — Insert another floppy disk to eliminate the possibility that the original floppy disk is defective.

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Solving Problems

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Dell 4000 External Keyboard Problems, Unexpected Characters, Drive Problems, If you cannot save a file to a floppy disk

Contents

Solutions Guide Hints, Notices, and Cautions Abbreviations and Acronyms Contents Solving Problems Adding Parts Appendix Safety Instructions When Using Your Computer Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account Information Resetting E-Mail Address Settings Sending and Receiving E-Mail Connecting a Printer Installing the Printer DriverParallel Printer Notches Turning Off the Computer USB PrinterWindows Millennium Edition Me and Windows Using the Modular Bay WindowsSwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows Me Setting Up the APR to Connect to a Network Setting Up the APR for Windows Me and Windows Setting Up the APR for Windows Setting Up Solving Problems Finding Solutions See Solving Problems Accessing Help Files Power Problems Start-Up Error Messages Video and Display ProblemsIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture quality Sound and Speaker Problems Integrated SpeakersExternal Speakers Printer Problems If you cannot print to a parallel port printer Modem Problems Ensure that the Print to the following port setting is USBIf you cannot print to a USB printer Scanner Problems Touch Pad Problems External Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check Now Network Problems Windows Error Messages General Program Problems Program crashesProgram stops responding Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing Properties Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Solving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 Only Delete the Old Hibernate File Create the Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display Cover Connecting External Devices to the APR USB Connect a parallel device, such as a printer Connect an external monitor APR Controls and Indicators Docking the Computer Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications Microprocessor Ports and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup Pages Viewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia Sydney Austria Vienna Website http//support.euro.dell.comBelgium Brussels Brazil Canada North York, Ontario Chile SantiagoChina Xiamen Czech Republic Prague Denmark Horsholm Finland Helsinki Home and Small Business CorporateGermany Langen Hong Kong Ireland BrayItaly Milan Home and Small Business Japan Kawasaki Website http//support.jp.dell.com Korea SeoulLatin America Luxembourg MacauMalaysia Penang Mexico Colonia Granada Netherlands Amsterdam New ZealandNorway Lysaker Poland Warsaw Singapore Singapore South Africa Johannesburg09/091 Southeast Asian and Pacific Sweden Upplands Vasby Switzerland GenevaTaiwan Thailand Bracknell A. Austin, Texas Returning Items for Warranty Repair or Credit Battery DisposalRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para México Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index