Internet Connection Problems, Solid blue screen appears | Dell 4000

A solid blue screen appears

TU R N T H E C O M P U T E R O F F — If the computer does not respond to a keystroke or a proper shutdown (see page 18), press the power button until the computer turns off. Press the power button again to restart the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. ScanDisk will automatically run during the start-up process. Follow the instructions on the screen.

Internet Connection Problems

If you have a problem with your Dellnet account

RE V I E W “SE T T I N G UP DE L L N E T ”— See page 14.

RE V I E W “MO D E M PR O B L E M S ”— See page 34.

TU R N O F F C A L L W A I T I N G (C A T C H -P H O N E )— See your telephone directory for instructions on deactivating this feature. Then adjust the dial-up networking connection properties:

1 Click the Start button, point to Settings, and then click Control Panel.

2 Double-click the Modems icon.

3 In the Modems Properties window, click Dialing Properties.

4 Ensure that To disable call waiting, dial: is checked, and then select the proper code according to the information in your telephone directory.

5 Click Apply and then click OK.

6 Close the Modems Properties window.

7 Close the Control Panel window.

Solving Problems

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Dell 4000 manual Internet Connection Problems, Solid blue screen appears, If you have a problem with your Dellnet account

Contents

Solutions Guide Abbreviations and Acronyms Hints, Notices, and Cautions Contents Solving Problems Adding Parts Appendix When Using Your Computer Safety Instructions Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Accessing the Internet Hint Dellnet is not Setting Up DellnetAccessing Your E-Mail Viewing Your Account Information Sending and Receiving E-Mail Resetting E-Mail Address Settings Parallel Printer Connecting a PrinterInstalling the Printer Driver Notches Windows Millennium Edition Me and Windows Turning Off the ComputerUSB Printer Swapping Devices While the Computer Is Turned Off Using the Modular BayWindows Bottom of computer Microsoft Windows 98 or Windows Me Swapping Devices While Windows Is Running Setting Up the APR for Windows Me and Windows Setting Up the APR to Connect to a Network Setting Up the APR for Windows Setting Up Solving Problems See Finding Solutions Solving Problems Accessing Help Files Power Problems If the display is blank Start-Up Error MessagesVideo and Display Problems Sunlight glare, which can cause poor picture quality If the display is difficult to read External Speakers Sound and Speaker ProblemsIntegrated Speakers If you cannot print to a parallel port printer Printer Problems If you cannot print to a USB printer Modem ProblemsEnsure that the Print to the following port setting is USB Touch Pad Problems Scanner Problems Drive Problems External Keyboard ProblemsUnexpected Characters If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you cannot play a DVD movie If you have a hard drive problemIf the CD-RW drive stops writing Click Check Now Windows Error Messages Network Problems Program stops responding General Program ProblemsProgram crashes If you have a problem with your Dellnet account Internet Connection ProblemsSolid blue screen appears Modems Properties window, click Dialing Properties If Your Computer Gets Wet Mail Problems If You Drop or Damage Your Computer Reinstalling Drivers and Utilities Resolving Other Technical Problems Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Reinstalling Windows Solving Problems Recreating the Hibernate File Windows 98 Only Boot Restart Your Computer With the Drivers and Utilities CD Create the Hibernate File Delete the Old Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Replacing the Display Cover Using the Advanced Port Replicator USB Connecting External Devices to the APR Connect an external monitor Connect a parallel device, such as a printer Docking the Computer APR Controls and Indicators Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Microprocessor Specifications Ports and Connectors Audio Keyboard Track Stick AC Adapter System Setup Pages Standard Settings Contacting Dell Viewing the System Setup PagesContact Numbers and Addresses Australia Sydney Website http//support.euro.dell.com Austria ViennaBelgium Brussels Brazil Chile Santiago Canada North York, OntarioChina Xiamen Czech Republic Prague Finland Helsinki Denmark Horsholm Germany Langen Home and Small BusinessCorporate Italy Milan Home and Small Business Hong KongIreland Bray Latin America Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Macau LuxembourgMalaysia Penang Mexico Colonia Granada New Zealand Netherlands AmsterdamNorway Lysaker Poland Warsaw South Africa Johannesburg Singapore Singapore09/091 Southeast Asian and Pacific Switzerland Geneva Sweden Upplands VasbyTaiwan Thailand Bracknell A. Austin, Texas Regulatory Information Returning Items for Warranty Repair or CreditBattery Disposal NOM Information Mexico Only Información para NOM únicamente para México Warranty and Return Policy Information Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index