Solving Problems | Dell 4000 guide

2 Solving Problems

Finding Solutions	2 6
Accessing Help Files	2 8
Power Problems	2 9
Start-UpError Messages	3 0
Video and Display Problems	3 0
If the display is blank	3 0
If the display is difficult to read	3 1
Sound and Speaker Problems	3 2
Integrated Speakers	3 2
External Speakers	3 2
Printer Problems	3 3
If you cannot print to a parallel port printer	3 3
If you cannot print to a USB printer	3 4
Modem Problems	3 4
Scanner Problems	3 5
Touch Pad Problems	3 5
External Keyboard Problems	3 6
Unexpected Characters	3 6
Drive Problems	3 6
If you cannot save a file to a floppy disk	3 6
If you cannot play a music CD
or install a program from a CD	3 7
If you cannot play a DVD movie	3 8
If the CD-RW drive stops writing	3 8
If you have a hard drive problem	3 8
Network Problems	3 9

4

Contents

Image 4

Dell 4000 manual Solving Problems

Contents

Solutions Guide Hints, Notices, and Cautions Abbreviations and Acronyms Contents Solving Problems Adding Parts Appendix Safety Instructions When Using Your Computer Safety Instr uctions Safety Instructions When Removing or Installing Memory Modules Protecting Against Electrostatic Discharge Safety Instr uctions Setting Up Hint Dellnet is not Setting Up Dellnet Accessing the InternetAccessing Your E-Mail Viewing Your Account Information Resetting E-Mail Address Settings Sending and Receiving E-Mail Installing the Printer Driver Connecting a PrinterParallel Printer Notches USB Printer Turning Off the ComputerWindows Millennium Edition Me and Windows Windows Using the Modular BaySwapping Devices While the Computer Is Turned Off Bottom of computer Swapping Devices While Windows Is Running Microsoft Windows 98 or Windows Me Setting Up the APR to Connect to a Network Setting Up the APR for Windows Me and Windows Setting Up the APR for Windows Setting Up Solving Problems Finding Solutions See Solving Problems Accessing Help Files Power Problems Video and Display Problems Start-Up Error MessagesIf the display is blank If the display is difficult to read Sunlight glare, which can cause poor picture quality Integrated Speakers Sound and Speaker ProblemsExternal Speakers Printer Problems If you cannot print to a parallel port printer Ensure that the Print to the following port setting is USB Modem ProblemsIf you cannot print to a USB printer Scanner Problems Touch Pad Problems External Keyboard Problems Drive ProblemsUnexpected Characters If you cannot save a file to a floppy disk If you cannot play a music CD or install a program from a CD If you have a hard drive problem If you cannot play a DVD movieIf the CD-RW drive stops writing Click Check Now Network Problems Windows Error Messages Program crashes General Program ProblemsProgram stops responding Internet Connection Problems If you have a problem with your Dellnet accountSolid blue screen appears Modems Properties window, click Dialing Properties Mail Problems If Your Computer Gets Wet If You Drop or Damage Your Computer Resolving Other Technical Problems Reinstalling Drivers and Utilities Reinstalling Windows Reinstalling Windows Me and Windows Reinstalling Windows Click I accept the Agreement, and then click Next Solving Problems Boot Restart Your Computer With the Drivers and Utilities CD Recreating the Hibernate File Windows 98 Only Delete the Old Hibernate File Create the Hibernate File Solving Problems Adding Parts Replacing the Palm Rests Palm rest Adding Parts Using the Advanced Port Replicator Replacing the Display Cover Connecting External Devices to the APR USB Connect a parallel device, such as a printer Connect an external monitor APR Controls and Indicators Docking the Computer Docking connector Eject/locking lever Alignment rails Undocking the Computer Monitor Stand Adding Memory Securing Clip Memory module Replacing a Hard Drive Hard drive Returning a Hard Drive to Dell W . d e l l . c o m s u p p o r t . d e l l . c o m P e n d i Specifications Microprocessor Ports and Connectors Audio Keyboard Track Stick AC Adapter Standard Settings System Setup Pages Viewing the System Setup Pages Contacting DellContact Numbers and Addresses Australia Sydney Austria Vienna Website http//support.euro.dell.comBelgium Brussels Brazil Canada North York, Ontario Chile SantiagoChina Xiamen Czech Republic Prague Denmark Horsholm Finland Helsinki Corporate Home and Small BusinessGermany Langen Ireland Bray Hong KongItaly Milan Home and Small Business Website http//support.jp.dell.com Korea Seoul Japan KawasakiLatin America Luxembourg MacauMalaysia Penang Mexico Colonia Granada Netherlands Amsterdam New ZealandNorway Lysaker Poland Warsaw Singapore Singapore South Africa Johannesburg09/091 Southeast Asian and Pacific Sweden Upplands Vasby Switzerland GenevaTaiwan Thailand Bracknell A. Austin, Texas Battery Disposal Returning Items for Warranty Repair or CreditRegulatory Information NOM Information Mexico Only Warranty and Return Policy Information Información para NOM únicamente para México Macrovision Product Notice Appendix D ex Printer setting up, 16 troubleshooting Index Index