w w w . d e l l . c o m s u p p o r t . d e l l . c o m
HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
A program stops responding
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer responding.
3Click the End Task button.
A program error causes the system to lock up
TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. You might lose data if you are unable to perform a Microsoft Windows shutdown.
HINT: ScanDisk may run when you restart the computer. Follow the instructions on the screen.
A solid blue screen appears
TURN THE COMPUTER OFF— If your computer locks up and you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then press the power button again to turn on the computer. The solid blue screen appears because you were not able to perform a proper Windows shutdown. You might lose data if you are unable to perform a Microsoft Windows shutdown.
44
