4Contents
Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . 29
Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 30
If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 30
If the screen is difficult to read. . . . . . . . . . . . . . . . . 31
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 32
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 33
If you cannot print to a parallel port printer . . . . . . . . . . 33
If you cannot print to a USB printer . . . . . . . . . . . . . . 34
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 35
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 36
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 38
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 39
If you cannot save a file to a floppy disk . . . . . . . . . . . . 39
If you cannot play a music CD or install a program
from a CD . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 40
If the CD-RW drive stops writing. . . . . . . . . . . . . . . . 41
If you have a hard drive problem . . . . . . . . . . . . . . . . 41
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 42
Microsoft® Windows® Error Messages . . . . . . . . . . . . . . 42
General Program Problems . . . . . . . . . . . . . . . . . . . . 43
A program crashes . . . . . . . . . . . . . . . . . . . . . . . 43
A program stops responding . . . . . . . . . . . . . . . . . . 44
A program error causes the system to lock up . . . . . . . . . 44
A solid blue screen appears . . . . . . . . . . . . . . . . . . 44
A program is designed for an earlier Windows
operating system . . . . . . . . . . . . . . . . . . . . . . . . 45