Diagnostics Checklist
Name: ______________________________________________________________Date:
Address: ________________________________________________________Phone number: _________________
Service tag (bar code on the back of the computer): _________________________________________________
Express Service Code: ___________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version: ____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network?
yes
no
Network, version, and network card:
Programs and versions:___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Refer to your operating system documentation to determine the contents of the system’s
Error message, beep code, or diagnostic code: ______________________________________________________
Description of problem and troubleshooting procedures you performed:
_______________________________________________________________________________________________
_______________________________________________________________________________________________
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