Dell provides a number of tools to assist you. These tools are described in the follow- ing sections.
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability.
The Internet is your most powerful tool for obtaining information about your filer and other Dell products. Through the Internet, you can access most of the services described in this chapter, including AutoTech, TechFax, order status, technical support, and product information.
From Dell’s World Wide Web home page (http://www.dell.com), click the Support icon, and click Support Your Dell. Enter your service tag number (or, if you have one, your Express Service Code) and click Submit. If you don’t have your service tag or Express Service Code available, you can also select support information by system.
Everything you need to know about your system is presented on the system support page, including the following tools and information:
Technical information — Details on every aspect of your system, including hard- ware specifications.
Drivers, files, and utilities — The latest drivers and BIOS updates to keep your system functioning at its best.
Component support — Technical information, documentation, and troubleshoot- ing tips for different system components.
Online Communications Center — Tool for submitting requests for both technical and
Dell can be accessed electronically using the following addresses:
World Wide Web
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your
