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Systems Reference and Troubleshooting Guide

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Dell’s industry-leading hardware technical support service is available 24 hours a day,
seven days a week, to answer your questions about Dell hardware.
Our technical support staff pride themselves on their track record: more than 90 per-
cent of all problems and questions are taken care of in just one toll-free call, usu ally in
less than ten minutes. When you call, our experts can refer to records kept on your
Dell system to better understand your particular question. Our technical support staff
use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell’s technical support service, first refer to the section titled “Before You
Call” and then call the number for your country as listed in “Dell Contact Numbers”
found later in this chapter. (For information about receiving technical assistance in the
U.K., refer to the

Placing a Service Call

card that came with your computer.)
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If you have a problem with your order, suc h as missing parts , wrong parts , or incorre ct
billing, contact Dell Computer Corporation for customer assistance. Have y our in v oi ce
or packing slip handy when you call. For the telephone number to call, refer to “Dell
Contact Numbers” found later in this chapter.
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If you need information about additional products available from D ell Compute r Corpo-
ration, or if you would like to place an order, visit Dell’s World Wide Web site at
http://www.dell.com/. For the telephone number to call to speak to a sales special-
ist, refer to “Dell Contact Numbers” found later in this chapter.
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Prepare all items being returned, whether for repa ir or credit, as follows:
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For the telephone number to call, refer to “Dell Contact Numbers” found later in
this chapter.
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