4-8 Dell Dimension XPS D
xxx
Systems Reference and Troubleshooting Guide
Run the Diskette Drives Test Group as described in Chapter 7, “Running the Dell
Diagnostics.”
Refer to “Diskette Drive” in Chapter 6 for further troubleshooting information.
If you have CD-ROM or DVD-ROM drive problems, perform the following checks.
NOTE: Inconsistencies in the manufacturing of CD-ROM media may cause some
higher-speed CD-ROM drives to vibrate more than others. Such vibration and associ-
ated noise does not indicate a defect in the drive or the CD.
Double-click My Computer and check to see if the drive is recognized by the sys-
tem. Most of the common boot sector viruses cause the CD-ROM or DVD-ROM
drive to “disappear.” Use virus-scanning software (if Dell installed Windows 95
on your system, you should already have virus-scanning software) to check for
and remove any viruses.
Clean the disc with a soft, lint-free cloth and isopropyl alcohol.
Clean the drive as described in “Cleaning Drives” in Chapter 1.
Try another CD or DVD title.
NOTE: Because of different conventions currently used in the industry, not all
DVD titles work in all DVD-ROM drives.
Enter the system setup program as described in Appendix B, “System Setup Pro-
gram,” and verify that Type is set to Auto for the appropriate IDE drive option.
Run the IDE (ATA/A TAPI) Devices Test Group as desc ribed i n Chapter 7, “Running
the Dell Diagnostics.”
Refer to “CD-ROM and DVD-ROM Drives” in Chapter 6 for further troubleshoot-
ing information.
If you have hard-disk drive problems, perform the following checks:
For Windows 95, run the ScanDisk utility by clicking the Start button, pointing to
Programs—>Accessories—>System Tools, and clicking ScanDisk.
For Windows NT, run the Error-checking utility by opening the property sheet of
the affected volume(s) and clicking Check Now in the Error-checking section of
the Tools tab.
Run the IDE (ATA/A TAPI) Devices Test Group as desc ribed i n Chapter 7, “Running
the Dell Diagnostics.”
Check the IDE settings on the Main screen and on the Peripheral Configuration
submenu of the system setup program as described in Appendix B, “System
Setup Program.”
Refer to “Hard-Disk Drive” in Chapter 6 for further troubleshooting information.