8-2 Dell Dimension XPS D
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Systems Reference and Troubleshooting Guide
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Dell provides a number of tools to assist you. These tools are described in the follow-
ing sections.

NOTE: Some of the fo llowing tools ar e not always availab le in all locat ions outside th e

continental U.S. Please call your local Dell representative for information on

availability.

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The Internet is your most powerful tool for obtaining information about y our comp uter
and other Dell products. Through the Internet, you can access most of the other ser-
vices described in this chapter, including AutoTech, TechFax, order status, technical
support, and product information.
From Dell’s World Wide Web home page (www.dell.com), click the Service and Sup-
port icon. On the Service and Support page, enter your service tag (or, if you have
one, your Express Service Code) and click Submit. If you don’t have your service tag
or Express Service Code available, you can also se lect support information by system.
A large amount of data about your system can be accessed through the system sup-
port page, including the following:
Technical Information — Details on every aspect of your system, including hard-
ware specifications.
Self-Diagnostic Tools — A system-specific troubleshooting applic ation for
resolving many computer-related issues by following interactive flowcharts.
Drivers, Files, and Utilities — The latest drivers and BIOS updates for your
system.
Component Support — Technical information, documentation, and troubleshoot-
ing tips for different system components.
Online Communications Center — Submit requests for both technical and non-
technical information on Dell products. Avoid telephone delays with e-mail
response to your request for information if your computer is not functioning prop-
erly or if you have questions regarding your computer’s hardware or operation.
Dell can be accessed electronically using the following addresses:
World Wide Web site
http://www.dell.com/
http://www.dell.com/intl/apcc/ (for Asian/Pacific countries only)
http://www.dell.com/euro/ (for Europe only)
Anonymous file transfer protocol (FTP) site
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.