Table A-1. General Cluster Troubleshooting (continued)

Problem

Probable Cause

Corrective Action

 

 

 

 

One or more nodes

Configure the Internet

 

may have the Internet

Connection Firewall to allow

 

Connection Firewall

communications that are required

 

enabled, blocking

by the Microsoft® Cluster Service

 

Remote Procedure

(MSCS) and the clustered

 

Call (RPC)

applications or services.

 

communications

For more information, see

 

between the nodes.

 

Microsoft Knowledge Base

 

 

 

 

article KB883398 at the

 

 

Microsoft Support website at

 

 

support.microsoft.com.

Attempts to connect to a cluster using Cluster Administrator fail.

The Cluster Service has not been started.

A cluster has not been formed on the system.

The system has just been booted and services are still starting.

Verify that the Cluster Service is running and that a cluster has been formed. Use the Event Viewer and look for the following events logged by the Cluster Service:

Microsoft Cluster Service successfully formed a cluster on this node.

OR

Microsoft Cluster Service successfully joined the cluster.

If these events do not appear in Event Viewer, see the Microsoft Cluster Service Administrator’s Guide for instructions on setting up the cluster on your system and starting the Cluster Service.

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Troubleshooting

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