Solving Problems | Dell PP04S instruction

8

S E C T I O N 8

Solving Problems

Error Messages

Video and Display Problems

Scanner Problems

Drive Problems

PC Card Problems

General Program Problems

Resolving Other Technical Problems

If Your Computer Gets Wet

If You Drop or Damage Your Computer

Drivers

Resolving Software and Hardware Incompatibilities

Using Microsoft® Windows® XP System Restore

Reinstalling Microsoft® Windows® XP

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Dell PP04S owner manual Solving Problems

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Modem and Internet Connection ProblemsMicrosoft Windows Power Meter Installing the Optional Extended Battery Removing and Installing Devices While the Computer Removing and Installing Devices When the ComputerRadios Including Wireless Networking Microsoft Windows Logo Key Functions Connecting to a Wireless Local Area Network Connecting to a Network Adapter If you cannot save a file to a floppy drive Resolving Other Technical ProblemsProgram stops responding Solid blue screen appears If You Drop or Damage Your Computer Viewing the System Setup Screens 123 Using the System Setup Program 122116 125 General Power Battery EMC Instructions Air Travel When Using Your Computer When Using Your Computer Ergonomic Computing Habits When Working Inside Your Computer Protecting Against Electrostatic Discharge Battery Disposal What are you looking for? Find It Here Finding Information for Your ComputerI v e r s a n d U t i l i t i e s C D T u p D i a g r a m L l S u p p o r t We b s i t e support.dell.com N d o w s H e l p a n d S u p p o r t C e n t e rE r a t i n g S y s t e m C D Tour of Your Computer Tour of Your Computer Front View Light is flashing Device Status Lights Keyboard Status Lights Touch pad Touch pad button If you ordered the optional internal modem, connect Left Side View T W O R K C O N N E C T O R Tour of Your Computer BA Y C O N N E C T O R Right Side View Video connector Air vent Infrared sensor Connects USB devices, such as a mouse, keyboard, or printer Security cable slot Back View Release Bottom View Tour of Your Computer Setting Up Your Computer Connecting to the Internet Setting Up Your Internet ConnectionSetting Up Your Computer If you have a CD, click Use the CD I got from an ISP Modem and Internet Connection Problems Mail Problems Transferring Information to a New ComputerClose the Phone and Modems Options window Setting Up Your Computer Setting Up a Printer Connecting a USB PrinterPrinter Cable USB connector on computer Printer ProblemsUSB printer On printer Cable Click Control Panel Click Printers and Other Hardware Uninterruptible Power Supplies Power Protection DevicesSurge Protectors Line Conditioners Turn off computer window, click Turn off Turning Off Your Computer Setting Up Your Computer Using a Batter y Using a Batter y Battery Performance Dell QuickSet Battery Meter Checking the Battery Charge Low-Battery Warning Microsoft Windows Power Meter Removing a Battery Charging the Battery Installing a Battery Storing a Battery Power ProblemsInstalling the Optional Extended Battery Using a Batter y Using the Dell D/Bay About the Dell D/Bay Using the Dell D/Bay Using the Dell D/Bay Using the Dell D/Bay Using the Keyboard and Touch Pad Numeric Keypad Using the Keyboard and Touch PadKeyboard Shortcuts System Functions Radios Including Wireless Networking and the Bluetooth Card Power ManagementDisplay Functions Microsoft Windows Logo Key Functions Speaker Functions Touch Pad Touch Pad or Mouse Problems External Keyboard ProblemsCustomizing the Touch Pad Unexpected Characters Using the Keyboard and Touch Pad Using CDs, DVDs, Other Multimedia CD or DVD Problems Using CDs and DVDsUsing CDs, DVDs, and Other Multimedia If you cannot play a CD, CD-RW, or DVD Sound and Speaker Problems Copying CDs and DVDs How to Copy a CD or DVD Helpful Tips Using Blank CD-Rs and CD-RWs Using CDs, DVDs, and Other Multimedia Setting Up a Home and Office Network Network cable Setting Up a Home and Office Network Connecting to a Network Adapter Network Setup Wizard Network ProblemsConnecting to a Wireless Local Area Network Determining Your Network Type Connecting to a Network in Microsoft Windows XP Networks Wireless network properties window appears Setting Up a Home and Office Network Click Properties Finalizing Your Network Connection Security Settings Setting Up a Home and Office Network Click Properties Setting Up a Home and Office Network Setting Up a Home and Office Network Solving Problems Solving Problems Error MessagesClick Control Panel Click Add or Remove Programs Click the Remove or Change/Remove button If the display is blank Video and Display Problems If the display is difficult to read If only part of the display is readableClick Appearance and Themes Scanner Problems If you cannot save a file to a floppy drive Drive Problems Contact Dell see Contacting Dell on PC Card Problems Error messages appear General Program ProblemsProgram crashes Program stops responding If Your Computer Gets Wet Resolving Other Technical Problems If You Drop or Damage Your Computer What Is a Driver? DriversIdentifying Drivers Reinstalling Drivers and Utilities Using Windows XP Device Driver RollbackUsing the Drivers and Utilities CD Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click System Using Microsoft Windows XP System Restore Creating a Restore PointRestoring the Computer to an Earlier Operating State Enabling System Restore Undoing the Last System Restore Reinstalling Microsoft Windows XP Reinstalling Windows XPBefore You Begin Windows XP Setup Booting From the Operating System CD When the Welcome to Microsoft screen appears, click Next Solving Problems Adding and Replacing Parts 102 Adding and Replacing Parts Before You Add or Replace PartsAdding Memory Adding and Replacing Parts 103 104 Adding and Replacing Parts Adding and Replacing Parts 105 106 Adding and Replacing Parts Adding a Mini PCI Card Adding and Replacing Parts 107 108 Adding and Replacing Parts Adding and Replacing Parts 109 110 Adding and Replacing Parts Adding and Replacing Parts 111 Adding a Modem 112 Adding and Replacing Parts Adding and Replacing Parts 113 114 Adding and Replacing Parts P e n d i Specifications Ports and Connectors CommunicationsAppendix 117 Video Audio118 Appendix Display KeyboardAppendix 119 Battery Touch Pad120 Appendix Physical AC AdapterEnvironmental Appendix 121 Using the System Setup Program Overview122 Appendix System Setup Screens Viewing the System Setup ScreensChanging the Boot Sequence Commonly Used Options 124 Appendix Changing Printer Modes Enabling the Infrared SensorChanging COM Ports Appendix 125 Definition of Dell-Installed Software and Peripherals Dell Technical Support Policy U.S. Only126 Appendix Definition of Third-Party Software and Peripherals Contacting Dell Austria Vienna Website support.euro.dell.com Australia SydneyBahamas Barbados Brazil BoliviaBritish Virgin Islands Brunei Colombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.com Dominica Denmark CopenhagenDominican Republic Ecuador Home and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.com Guatemala GrenadaGuyana Hong Kong Website support.ap.dell.com Italy Milan Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.comJamaica 134 Appendix Japan Kawasaki Website support.jp.dell.com Korea SeoulAppendix 135 Luxembourg Website support.euro.dell.com Latin AmericaMacao Malaysia Penang Montserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.com Nicaragua New ZealandNorway Lysaker Website support.euro.dell.com Panama Puerto Rico Portugal Website support.euro.dell.comSt. Kitts and Nevis St. Lucia Spain Madrid Website support.euro.dell.com Sweden Upplands Vasby Website support.euro.dell.com140 Appendix Taiwan Switzerland Geneva Website support.euro.dell.comThailand Trinidad/Tobago Bracknell Website support.euro.dell.com Uruguay142 Appendix Business A. Austin, TexasVirgin Islands Venezuela 144 Appendix Regulatory Notices Appendix 145 NOM Information Mexico Only What is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy 146 Appendix How long does this limited warranty last? What do I do if I need warranty service?Appendix 147 What will Dell do? What if I purchased a service contract?How will you fix my product? 148 Appendix May I transfer the limited warranty? Total Satisfaction Return Policy U.S. OnlyAppendix 149 150 Appendix Appendix 151 152 Appendix Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral Products Return Policy GuaranteeExclusions Making a Claim Dell World Trade LP Appendix 155 156 Appendix Intel’s Three Year Limited Warranty What are Errata? Appendix 157 Appendix Index 159 D ex 160 Index Index 161 162 Index