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Dell PP04S owner manual Resolving Other Technical Problems, If Your Computer Gets Wet

Models: PP04S

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Resolving Other Technical Problems

GO T O T H E DE L L S U P P O R T W E B S I T E — Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

E-M A I L DE L L — Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mailmessage from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

CO N T A C T DE L L — If you cannot solve your problem using the Dell™ support website or e-mail service, call Dell for technical assistance (see "Contacting Dell" on page 127). See "Dell Technical Support Policy (U.S. Only)" on page 126 for a description of the hardware and software support provided by Dell.

If Your Computer Gets Wet

CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, Dell recommends that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.

1Turn off the computer (see "Turning Off Your Computer" on page 41), disconnect the AC adapter from the computer, and then disconnect the AC adapter from the electrical outlet.

2Turn off any attached external devices, and disconnect them from their power sources and then from the computer.

3Ground yourself by touching one of the metal connectors on the back of the computer.

4Remove any installed PC Cards, and put them in a safe place to dry.

5Remove the battery (see "Removing a Battery" on page 47).

6Wipe off the battery and put it in a safe place to dry.

7Remove the memory module. For instructions, see "Adding Memory" on page 102.

Solving Problems

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Dell PP04S owner manual Resolving Other Technical Problems, If Your Computer Gets Wet

Contents

W . d e l l . c o m s u p p o r t . d e l l . c o m Abbreviations and Acronyms Contents Uninterruptible Power Supplies Modem and Internet Connection ProblemsMicrosoft Windows Power Meter Installing the Optional Extended BatteryRemoving and Installing Devices While the Computer Removing and Installing Devices When the ComputerRadios Including Wireless Networking Microsoft Windows Logo Key FunctionsConnecting to a Wireless Local Area Network Connecting to a Network AdapterIf you cannot save a file to a floppy drive Resolving Other Technical ProblemsProgram stops responding Solid blue screen appears If You Drop or Damage Your ComputerViewing the System Setup Screens 123 Using the System Setup Program 122116 125General Power Battery EMC Instructions Air TravelWhen Using Your Computer When Using Your ComputerErgonomic Computing Habits When Working Inside Your ComputerProtecting Against Electrostatic Discharge Battery Disposal What are you looking for? Find It Here Finding Information for Your ComputerI v e r s a n d U t i l i t i e s C D T u p D i a g r a mE r a t i n g S y s t e m C D L l S u p p o r t We b s i t e support.dell.comN d o w s H e l p a n d S u p p o r t C e n t e r Tour of Your Computer Tour of Your Computer Front ViewLight is flashing Device Status LightsKeyboard Status Lights Touch pad Touch pad button If you ordered the optional internal modem, connect Left Side ViewT W O R K C O N N E C T O R Tour of Your Computer BA Y C O N N E C T O R Right Side View Video connector Air vent Infrared sensorConnects USB devices, such as a mouse, keyboard, or printer Security cable slot Back ViewRelease Bottom ViewTour of Your Computer Setting Up Your Computer Setting Up Your Computer Connecting to the InternetSetting Up Your Internet Connection If you have a CD, click Use the CD I got from an ISP Modem and Internet Connection ProblemsClose the Phone and Modems Options window Mail ProblemsTransferring Information to a New Computer Setting Up Your Computer Printer Cable Setting Up a PrinterConnecting a USB Printer USB connector on computer Printer ProblemsUSB printer On printer Cable Click Control Panel Click Printers and Other HardwareUninterruptible Power Supplies Power Protection DevicesSurge Protectors Line ConditionersTurn off computer window, click Turn off Turning Off Your ComputerSetting Up Your Computer Using a Batter y Using a Batter y Battery PerformanceDell QuickSet Battery Meter Checking the Battery ChargeLow-Battery Warning Microsoft Windows Power MeterRemoving a Battery Charging the BatteryInstalling a Battery Installing the Optional Extended Battery Storing a BatteryPower Problems Using a Batter y Using the Dell D/Bay About the Dell D/Bay Using the Dell D/BayUsing the Dell D/Bay Using the Dell D/Bay Using the Keyboard and Touch Pad Numeric Keypad Using the Keyboard and Touch PadKeyboard Shortcuts System FunctionsDisplay Functions Radios Including Wireless Networking and the Bluetooth CardPower Management Microsoft Windows Logo Key Functions Speaker FunctionsTouch Pad Customizing the Touch Pad Touch Pad or Mouse ProblemsExternal Keyboard Problems Unexpected Characters Using the Keyboard and Touch Pad Using CDs, DVDs, Other Multimedia CD or DVD Problems Using CDs and DVDsUsing CDs, DVDs, and Other Multimedia If you cannot play a CD, CD-RW, or DVDSound and Speaker Problems Copying CDs and DVDs How to Copy a CD or DVDHelpful Tips Using Blank CD-Rs and CD-RWsUsing CDs, DVDs, and Other Multimedia Setting Up a Home and Office Network Network cable Setting Up a Home and Office Network Connecting to a Network AdapterConnecting to a Wireless Local Area Network Network Setup WizardNetwork Problems Determining Your Network Type Connecting to a Network in Microsoft Windows XPNetworks Wireless network properties window appears Setting Up a Home and Office Network Click Properties Finalizing Your Network Connection Security SettingsSetting Up a Home and Office Network Click Properties Setting Up a Home and Office Network Setting Up a Home and Office Network Solving Problems Solving Problems Error MessagesClick Control Panel Click Add or Remove Programs Click the Remove or Change/Remove buttonIf the display is blank Video and Display ProblemsClick Appearance and Themes If the display is difficult to readIf only part of the display is readable Scanner Problems If you cannot save a file to a floppy drive Drive ProblemsContact Dell see Contacting Dell on PC Card ProblemsError messages appear General Program ProblemsProgram crashes Program stops respondingIf Your Computer Gets Wet Resolving Other Technical ProblemsIf You Drop or Damage Your Computer Identifying Drivers What Is a Driver?Drivers Using the Drivers and Utilities CD Reinstalling Drivers and UtilitiesUsing Windows XP Device Driver Rollback Manually Reinstalling Drivers Resolving Software and Hardware Incompatibilities Click Performance and Maintenance and click SystemRestoring the Computer to an Earlier Operating State Using Microsoft Windows XP System RestoreCreating a Restore Point Enabling System Restore Undoing the Last System RestoreBefore You Begin Reinstalling Microsoft Windows XPReinstalling Windows XP Windows XP Setup Booting From the Operating System CDWhen the Welcome to Microsoft screen appears, click Next Solving Problems Adding and Replacing Parts Adding Memory 102 Adding and Replacing PartsBefore You Add or Replace Parts Adding and Replacing Parts 103 104 Adding and Replacing Parts Adding and Replacing Parts 105 106 Adding and Replacing Parts Adding a Mini PCI Card Adding and Replacing Parts 107108 Adding and Replacing Parts Adding and Replacing Parts 109 110 Adding and Replacing Parts Adding and Replacing Parts 111 Adding a Modem 112 Adding and Replacing PartsAdding and Replacing Parts 113 114 Adding and Replacing Parts P e n d i Specifications Appendix 117 Ports and ConnectorsCommunications 118 Appendix VideoAudio Appendix 119 DisplayKeyboard 120 Appendix BatteryTouch Pad Physical AC AdapterEnvironmental Appendix 121122 Appendix Using the System Setup ProgramOverview System Setup Screens Viewing the System Setup ScreensChanging the Boot Sequence Commonly Used Options124 Appendix Changing Printer Modes Enabling the Infrared SensorChanging COM Ports Appendix 125126 Appendix Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Definition of Third-Party Software and Peripherals Contacting DellAustria Vienna Website support.euro.dell.com Australia SydneyBahamas BarbadosBrazil BoliviaBritish Virgin Islands BruneiColombia China XiamenCosta Rica Czech Republic Prague Website support.euro.dell.comDominica Denmark CopenhagenDominican Republic EcuadorHome and Small Business France Paris Montpellier Website support.euro.dell.comCorporate Germany Langen Website support.euro.dell.comGuatemala GrenadaGuyana Hong Kong Website support.ap.dell.comItaly Milan Website support.euro.dell.com Ireland Cherrywood Website support.euro.dell.comJamaica 134 AppendixAppendix 135 Japan Kawasaki Website support.jp.dell.comKorea Seoul Luxembourg Website support.euro.dell.com Latin AmericaMacao Malaysia PenangMontserrat MexicoNetherlands Antilles Netherlands Amsterdam Website support.euro.dell.comNicaragua New ZealandNorway Lysaker Website support.euro.dell.com PanamaPuerto Rico Portugal Website support.euro.dell.comSt. Kitts and Nevis St. Lucia140 Appendix Spain Madrid Website support.euro.dell.comSweden Upplands Vasby Website support.euro.dell.com Taiwan Switzerland Geneva Website support.euro.dell.comThailand Trinidad/Tobago142 Appendix Bracknell Website support.euro.dell.comUruguay Business A. Austin, TexasVirgin Islands Venezuela144 Appendix Regulatory NoticesAppendix 145 NOM Information Mexico OnlyWhat is not covered by this limited warranty? What is covered by this limited warranty?Limited Warranties and Return Policy 146 AppendixAppendix 147 How long does this limited warranty last?What do I do if I need warranty service? What will Dell do? What if I purchased a service contract?How will you fix my product? 148 AppendixAppendix 149 May I transfer the limited warranty?Total Satisfaction Return Policy U.S. Only 150 Appendix Appendix 151 152 Appendix Dell Software and Peripherals Canada Only Total Satisfaction Return Policy Canada OnlyThird-Party Software and Peripherals Products Dell-Branded Peripheral ProductsReturn Policy GuaranteeExclusions Making a ClaimDell World Trade LP Appendix 155156 Appendix Intel’s Three Year Limited WarrantyWhat are Errata? Appendix 157Appendix Index 159 D ex160 Index Index 161 162 Index