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Problem Description

Suggested Resolution

 

 

 

 

A possible graphics card failure has

• If the computer has a graphics card,

 

occurred.

remove the card, reinstall it (see

 

 

page 66), and then restart the

 

 

computer.

 

 

• If the problem still exists, install a

 

 

graphics card that you know works and

 

 

restart the computer.

 

 

• If the problem persists or the computer

 

 

has integrated graphics, contact Dell

 

 

(see page 108).

 

 

 

 

A possible floppy or hard drive failure has

Reseat all power and data cables and

 

occurred.

restart the computer.

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

No memory modules are detected.

• If you have two or more memory

 

modules installed, remove the

 

modules, reinstall one module (see

 

page 64), and then restart the

 

computer. If the computer starts

 

normally, reinstall an additional

 

module. Continue until you have

 

identified a faulty module or

 

reinstalled all modules without error.

 

• If available, install properly working

 

memory of the same type into your

 

computer (see page 63).

 

• If the problem persists, contact Dell

 

(see page 108).

 

 

Memory modules are detected, but a

• Ensure that no special memory

memory configuration or compatibility

module/memory connector placement

error exists.

requirements exist (see page 63).

 

• Verify that the memory modules that

 

you are installing are compatible with

 

your computer (see page 63).

 

• If the problem persists, contact Dell

 

(see page 108).

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Troubleshooting Tools

Page 44
Image 44
Dell T8243 If the computer has a graphics card, Remove the card, reinstall it see, 66, and then restart, Computer, See