ENGLISH

Getting

Troubleshooting

Specifications Troubleshooting Information Function Control HDMI Playback Setup Connections Started

If a problem should arise, first check the following:

1.Are the connections correct?

2.Is the set being operated as described in the owner’s manual?

3.Are the other components operating properly?

If this unit does not operate properly, check the items listed in the table below. Should the problem persist, there may be a malfunction.

In this case, disconnect the power immediately and contact your store of purchase.

Symptom

 

Cause / Countermeasure

Page

 

 

 

Power does not turn

•Check if the power cord is properly connected.

20

on.

 

 

•Plug the power supply cord into the power outlet.

–

 

 

 

•The safety protection device may be activated. Unplug the power

–

 

 

 

cord once, and wait for 5-10 seconds and then plug it in again.

 

 

 

 

• DBP-4010UDCI enters the standby status by safety function when

3, 9

 

 

 

the fan stops. Check the back of the set if something is disturbing

 

 

 

 

the fan rotation.

 

Unable

to play

back

•Does the SD Memory Card has more than 1GB of available space?

4, 36

BD-LIVE / bonus view.

•Has the SD Memory Card been initialized by the DBP-4010UDCI?

31

 

 

 

•Was the SD Memory Card inserted while the power of the unit

4, 36

 

 

 

is on. (Insert the SD Memory Card while the DBP-4010UDCI is in

 

 

 

 

the standby status.)

 

 

 

 

• Remove the write protection of an SD Memory Card.

–

Picture

does

not

•Switch the TV's input setting to the external input connected to

–

appear.

 

 

the player.

 

 

 

 

•Is the Pure Direct function set to “On”? Set to “Off”.

28, 38

 

 

 

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

 

 

 

 

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

 

 

 

 

to “On”.

 

 

 

 

•Is HDMI mode set to “HDMI On”? In this case, video signals are

13

 

 

 

output from the video, S-Video and HDMI terminals, but not from

 

 

 

 

the component terminals.

 

 

 

 

•Check the connection of the video/S-Video/component video cable.

18

 

 

 

•Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? In this case,

23

 

 

 

no video signals are output from the video and S-Video terminals

 

 

 

 

during playback of certain discs.

 

 

 

 

•Does the “Video Setup” – “Component Resolution” setting on the

24

 

 

 

GUI menu match the connected device's resolution? Set it so that

 

 

 

 

it matches.

 

Symptom

 

Cause / Countermeasure

Page

 

 

 

Video and audio are

•Check the connection of the HDMI cable.

13

not output with HDMI

•Is the “HDMI” indicator of the display of the DBP-4010UDCI

8

connection.

 

lighting?

 

 

 

 

•Is the Pure Direct function set to “On”? Set to “Off”.

28, 38

 

 

 

Also, is “Pure Direct Setup” – “Video Out” on the GUI menu set

 

 

 

 

to “Off” at the “User Preset 1” or “User Preset 2” setting? Set it

 

 

 

 

to “On”.

 

 

 

 

•Is HDMI mode set to “HDMI Off”? In this case, video signals are

13

 

 

 

output from the video and S-Video terminals, but not from the HDMI

 

 

 

 

terminal.

 

 

 

 

•Check whether the connected display device or other device

15

 

 

 

supports HDCP. This unit will not output a video signal unless the

 

 

 

 

other device supports HDCP. See the owner’s manual of your TV,

 

 

 

 

AV Amp, etc.

 

 

 

 

• Check that the setting of the HDMI video resolution supports the

13

 

 

 

resolution of the connected device. When set to “Auto”, DBP-

 

 

 

 

4010UDCI makes the setting automatically.

 

HD audio

is

not

•Set “BD Audio Mode” to “HD Audio Output”.

32

output.

 

 

 

 

Picture

is

not

• The picture may be slightly disturbed directly after fast-forwarding

–

displayed

or

is

or reversing. This is not a malfunction.

 

disturbed.

 

 

• Connect the DBP-4010UDCI’s video/S-Video/component video

18

Picture of a BD-Video

output either directly to the TV or to the TV via the AV Amp. Do

 

or DVD-Video disc is

not connect via a VCR (video cassette recorder). Some discs

 

in black and white.

include copy prohibit signals, and when such discs are played

 

 

 

 

via a VCR, the copy guard system may cause the picture to be

 

 

 

 

disturbed.

 

 

 

 

•Is a disc that is not compatible with the player or a disc with

3

 

 

 

a different region number loaded? (This player supports region

 

 

 

 

code “A” for BD-Video discs, “1” or “ALL” for DVD-Video discs.)

 

 

 

 

•Is the GUI menu “HDMI Setup” – “I/P Direct” set to “On”? In this case,

23

 

 

 

no video signals are output from the video and S-Video terminals

 

 

 

 

during playback of certain discs.

 

53