Symptom

 

Cause / Countermeasure

Page

No sound is heard or

•Check the devices whose audio is connected and the speaker

11 ~ 20

the sound is hard to

connections.

 

 

hear.

 

 

 

 

•Is the power of devices whose audio is connected turned on?

–

 

 

 

 

 

Is the input selection set to the input to which the DBP-4010UDCI

 

 

 

 

 

 

is connected?

 

 

 

 

 

 

 

•Is the audio output properly selected?

13 ~ 20

Picture

 

freezes

•When the disc is scratched or contaminated with fingerprints, the

6

momentarily

during

disc may not be played back correctly. Clean the disc or replace

 

playback.

 

 

 

with a non-scratched disc.

 

 

 

 

 

 

 

•There may be a problem with the data recorded on the disc.

–

Playback

does

not

•Is there condensation inside the player or on the disc? (Let set for

3

start even when 1 is

1 to 2 hours with the power off.)

 

 

pressed, or starts but

•When the disc is scratched or contaminated with fingerprints, the

6

stops immediately.

disc may not be played back correctly. Clean the disc or replace

 

 

 

 

 

 

with a non-scratched disc.

 

 

 

 

 

 

 

•Is the disc loaded upside-down? Load the disc properly, with the

6

 

 

 

 

 

side containing the signals to be played facing down.

 

 

 

 

 

 

•Is an unplayable disc loaded?

 

3, 4

Subtitles

are

not

•Subtitles cannot be displayed for BD-Video, DVD-Video or DivX®

46

displayed.

 

 

 

files that do not contain subtitles.

 

 

 

 

 

 

 

•Is the subtitle setting “Off”? Use a disc menu or to set the

23

 

 

 

 

 

displayed subtitle.

 

 

SD

Memory

Card

•The format of the card does not match to this unit or the card is

31

cannot be read.

 

not compatible.

 

 

 

 

 

 

 

•Is the playback media mode set to “SD CARD MODE”?

34

 

 

 

 

 

Select “SD CARD MODE” at

.

 

 

 

 

No return to start-up

•There may be an internal error. Set the power to standby, wait

–

screen when disc is

awhile, then turn the power back on.

 

removed.

 

 

 

 

 

 

 

 

 

 

 

 

The

set

cannot

be

•Aim the remote control directly at infrared sensor window on the

7

operated

with

the

front of the unit.

 

 

remote control unit.

•Operate within a distance of 7 meters from the remote control

7

 

 

 

 

 

sensor.

 

 

 

 

 

 

 

•Remove the obstacle.

 

–

 

 

 

 

 

•Replace the batteries with new ones.

7

 

 

 

 

 

•Insert the batteries in the proper direction, checking the q and

7

 

 

 

 

 

w marks.

 

 

 

 

 

 

 

•Make the signal code of the remote control match to the signal

7

 

 

 

 

 

code of the unit.

 

 

 

 

 

 

 

 

 

ENGLISH

 

 

 

 

 

 

 

 

 

Getting

 

Symptom

 

Cause / Countermeasure

Page

 

The unit is operated

•The unit is operated by the remote control of other DENON

 

7, 31

 

 

 

 

by the remote control

products.

 

 

 

Started

of

other DENON

•To avoid the unit being operated with the remote control of other

 

31

 

products.

 

 

devices, set “Other Setup” – “Remote Control Setting” – “Receive

 

 

 

 

 

 

 

 

Legacy Remocon” to “Off” on the GUI menu.

 

 

 

Connections

Buttons do not work

•Operations may not be permitted by the disc.

 

–

 

 

 

 

or

the

unit

stops

•The safety protection device may be activated. Unplug the power

 

–

 

 

responding.

 

 

cord once, and wait for 5-10 seconds and then plug it in again.

 

 

 

 

 

 

 

 

 

• Refer to the instructions of the disc.

 

–

 

 

Playable

disc

is

not

•The pickup lens may be dirty. Before requesting servicing, try

 

–

 

Setup

read.

 

 

 

cleaning the laser pickup with a commercially available lens

 

 

 

 

 

 

 

 

cleaner. (Do not use a cleaner with brush because it may damage

 

 

 

Playback

 

 

 

 

 

the lens.)

 

 

 

 

 

 

 

 

 

 

 

 

Angle

does

 

not

•If a BD-Video or DVD-Video does not record multiple angles,

 

47

 

 

switch.

 

 

 

angle cannot be switched. Also, multiple angles may be recorded

 

 

 

 

 

 

 

 

 

for specific scenes.

 

 

 

HDMI

Playback

does

not

•Playback may be prohibited by the viewing restriction setting.

 

29

 

start when the title is

Check the “Ratings” setting on the GUI menu.

 

 

 

Control

selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The

password

for

•On the GUI menu, perform the “Other Setup” – “Initialize”

 

31

 

Function

rating level has been

procedure.

 

 

 

 

 

 

 

forgotten.

 

 

 

 

 

 

 

•Some function may not be used in some operation status and this is not failure of the unit. Read the

Information

 

description in this Owner’s Manual for details on correct operations.

 

 

 

•The volume may differ from disc to disc. This is due to the differences in how the signals are recorded

Troubleshooting

on the disc, and is not a malfunction.

 

 

•During programmed playback, it is not possible to perform random playback or to start playback from

 

the desired track or file.

 

 

 

•Some functions are prohibited on some discs.

 

 

 

 

 

 

 

 

 

 

 

 

Specifications

 

 

 

 

 

 

 

 

 

 

54