TROUBLESHOOTING

Continued

WARNING: If you smell gas

•Shut off gas supply.

•Do not try to light any appliance.

•Do not touch any electrical switch; do not use any phone in your building.

•Immediately call your gas supplier from a neighbor’s phone. Fol- low the gas supplier’s instructions.

•If you cannot reach your gas supplier, call the fire department.

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

Frequent outage of main burner

1.

Pilot flame may be too low

1.

Clean and adjust pilot flame for

 

and pilot after complete ignition

 

to sense flame causing igni-

 

maximum flame across sensor

 

sequence.

2.

tion module to shut down

2.

rod.

 

 

Improper venting, exces-

Have vent system inspected, includ-

 

 

 

sive blockage, or high wind

 

ing the termination cap. Remove

 

 

 

conditions. Overdrafting of

 

any restriction or obstruction. Add

 

 

 

straight (no offset) vertical

 

restrictor plate model VR-58 in

 

 

 

vent systems over 15 feet in

 

straight vertical systems over 15

 

 

 

height.

 

feet (if not previously installed)

 

 

 

 

 

 

 

 

Fireplace produces a clicking/

1.

Metal expanding while heat-

1.

This is common with most fireplac-

 

ticking noise just after burner

 

ing or contracting while

 

es. If noise is excessive, contact

 

is lit or shut off

 

cooling

 

qualified service person

 

Slight smoke or odor during

1.

Residues from manufacturing

1.

Problem will stop after a few hours

 

initial operation

 

processes and logs curing

 

of operation

 

Gas odor even when control

1.

Gas leak. See Warning

1.

Locate and correct all leaks (see

 

knob is in OFF position

 

statement at top of

 

Checking Gas Connections, page

 

 

2.

page

2.

28)

 

 

 

Control valve defective

Replace gas conrol valve

 

 

Glass soots

1.

Flame impingement on logs

1.

Adjust the log set that the flame

 

 

 

and burner

 

does not excessively impinge on

 

 

2.

Gas leak. See Warning

2.

log surfaces

 

 

Inspect the opening at the base of

 

 

 

statement at top of

 

the burner to see that it is NOT

 

 

 

page

 

packed with any type of material

 

 

 

 

 

 

 

 

Dark residue on logs or inside

1.

Improper log placement

1.

Properly locate logs (see Install-

 

of fireplace

 

 

 

ing Logs, Lava Rock, and Glowing

 

 

2.

Air holes at burner inlet

2.

Embers, page 30)

 

 

Clean out air holes at burner inlets,

 

 

3.

blocked

3.

Periodically repeat as needed

 

 

Burner flame holes blocked

Remove blockage or replace

 

 

4.

 

 

burner

 

 

Improper venting or exces- 4. Have the vent system inspected,

 

 

 

sive blockage

 

including the termination cap. Re-

 

 

5.

 

 

move any restrictions or blackage

 

 

Excessive amounts of em- 5. Clear excess embers from around

 

 

 

bers and pan material

 

the rear main ports. Use a mini-

 

 

 

 

 

mum of one layer of smaller ember

 

 

 

 

 

peices to acheive the best glowing

 

 

 

 

 

effect over the visible areas

116035-01E

www.desatech.com

43

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Desa (V)CD36RPE, (V)CD36TNE, (V)CD36TPE, (V)CD36RNE installation manual Gas leak. See Warning, Statement at top
Page 42 Page 44

V)CD36RN, (V)CD36TN, (V)CD36RPE, (V)CD36RNE, (V)CD36RP specifications

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