troubleshooting

TROUBLESHOOTING

DANGER

EN

Electric Shock Hazard - Do not remove the device cabinet; there are no user-serviceable internal components. The cabinet should only be removed by a qualified DeVilbiss provider.

If you are having trouble with the operation of your DeVilbiss IntelliPAP, please refer to the table below for a list of problems with possible causes and remedies. If you are unable to resolve the problem by following the instructions, contact your home care provider for assistance.

Problem

Probable Cause

Remedy

 

 

 

 

Nothing shows

1.

Device is not plugged in or

1a.Verify that power cord is firmly

on the display.

 

the power cord is not fully

 

connected to the IntelliPAP and

 

 

inserted.

 

the power outlet.

 

 

 

1b. If you are using a DC power

 

 

 

 

source make sure the cable

 

 

 

 

connections are secure. Verify

 

 

 

 

that your battery is charged.

 

 

 

2.

Locate a suitable functioning

 

2.

There is no outlet power.

 

power source.

The IntelliPAP

1.

The Auto-ON feature has

1.

Use the ON/OFF button to

does not start

 

been disabled.

 

start and stop the device.

when breathing

2.

There is no power to the

2.

Verify that the power cord is

into the mask.

 

device.

 

firmly connected to the device

 

 

 

 

and the power outlet.

 

3.

Breath is not deep enough for

3.

Breathe deeply in and out to

 

 

the Auto-ON feature to

 

start the IntelliPAP

 

 

detect.

 

 

 

4.

You are using a full face mask

4.

Auto-ON may not work

 

 

that has an anti-asphyxia

 

because your exhaled breath

 

 

valve.

 

escapes through the open valve.

 

 

 

 

Use the ON/OFF button to

 

 

 

 

start and stop the device.

 

5.

The air supply port plug is

5.

Make sure the air supply port

 

 

missing or not fully inserted.

 

plug is fully inserted into the

 

 

 

 

unit.

 

6.

The humidifier chamber is

6.

Slide the humidifier chamber

 

 

not fully engaged into the

 

fully into the slot. Verify the

 

 

cradle or is missing.

 

latching lever snaps into place.

The airflow has

1.

The Auto-OFF feature has

1.

Ensure you have a good mask fit;

stopped

 

detected large airflow because

 

adjust the mask and headgear as

unexpected

 

of loosely fitting mask.

 

needed.

during use.

2.

During use your mouth opens

2.

Contact your home care

 

 

and you being to mouth

 

provider for a chin strap or

 

 

breathe.

 

different mask which will help

 

 

 

 

prevent mouth breathing.

 

 

 

If problem is not resolved with

 

 

 

above remedies, disable Auto-OFF

 

 

 

feature in Advanced Menu options.

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DeVillbiss Air Power Company DV54 manual Troubleshooting, Problem Probable Cause Remedy

DV54 specifications

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