Directed Electronics PDG-2515/2520 Factory Service & Support, Product Service, Technical Support

PDG-2515/2520 Operating Manual

Factory Service & Support

This product has been designed to provide simple trouble-free use by qualified technical personnel, under normal operating conditions. In the event that you require technical support and/or product service our technical support staff is available to assist you. You can contact our team as noted previously. DEI’s technical support is available as follows.

Product Service

•Warranty Service is provided per the terms and conditions of DEI’s warranty described in the next section of this manual. To provide accurate and complete warranty service please contact our technical support team who will help you determine the nature of the problem and ensure that the unit must be returned to DEI. You will then be given an RMA number that our team will use to track your unit. Warranty service is free of repair or replacement charges.

•Non-Warranty Service is provided at our standard repair rate and is billed by the hour. There is a minimum evaluation charge for all non-warranty repairs.

•Shipping charges for both warranty and non-warranty repairs are the responsibility of the customer.

Technical Support

Technical support is available on our website or via email at deitechsupport@directedenergy.com.

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© 2004 Directed Energy, Inc.