Appendix Troubleshooting and specifications

Appendix: Troubleshooting and specifications

Use the tips below to help solve any problems you have with the DIRECTV® Receiver:

Q		A
I have no picture and no sound and		Make sure your DIRECTV® Receiver is plugged into a
the POWER light does not light.		working power outlet. If the outlet is connected, make
		sure it turned on. If your DIRECTV® Receiver is plugged
		into a power strip, make sure it is plugged in and
		turned on. Check the batteries in the remote control.

I have sound but no picture.		Make sure your TV input (A/V mode) is set properly.
		Make sure the A/V cables are properly connected.

I have picture but no sound.		Make sure the TV is not being muted.
I have no picture and no sound.		Make sure the TV is turned on. Make sure your
		DIRECTV® Receiver is turned on. Make sure your Access
		Card is inserted properly into your receiver. Check the
		signal strength from the satellite (see Checking the
		satellite signal strength in Chapter 2). Make sure the
		coaxial cable is properly connected to the satellite dish.
		Check the connections between your DIRECTV® Receiver
		and your TV.
		Turn your receiver off, unplug it, wait 10 to 20 seconds,
		then plug it back in, and turn it on.

I have a frozen screen and the		Unplug your receiver for 10 to 20 seconds; then plug it
POWER button doesn’t work.		back in and turn it on. Check the batteries in the remote
		control.

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A APPENDIX

Troubleshooting and specifications

Q		A
I cannot view a program.		Make sure your subscription includes the channel you
		want to watch. Call your service provider if you are not
		sure. Make sure your system is not locked by looking for
		the locked icon ( ) in the channel banner.

I cannot purchase a pay per view		It may be too late to purchase the program.
program.		Try purchasing another showing of the same program.
		Make sure the telephone line is properly connected.
		If your system is locked, make sure the purchase does
		not exceed your spending or rating limit. Your Access
		Card may be full. Call your service provider for
		assistance.

I forgot my password.		If you have forgotten your password, call your service
		provider for assistance.