DIRECTV is dedicated to providing you with quality support and customer service. If you have questions or difficulties, we would like to hear from you.
For questions regarding your DIRECTV® HD DVR, DIRECTV® programming, or your DIRECTV® DVR with TiVo® service, after checking the Troubleshooting chapter of this guide, please contact DIRECTV at
When you call DIRECTV, you will need to provide the 12 digit number on your HD DVR's access card, and the make, model number, serial number and 12 digit Receiver ID number of your HD DVR, located on a label on the back of the HD DVR and on the System Information screen under Messages & Setup.
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