C h a p t e r 8

T r o u b l e s h o o t i n g

Questions About Satellite or Antenna Signal

During Guided Setup, the screen got stuck on the Satellite Info screen.

•Press the DIRECTV button, then select Messages & Setup, then Settings, then Satellite & Off-Air Antenna, then Reset Satellite Information. The screen will warn you not to proceed unless you have been instructed to do so by a customer care representative. In this instance, it is safe to proceed past this screen without consulting Customer Care.

When I power on my TV, I see the message “Searching for satellite signal....”

Your HD DVR is having trouble tuning to the channel you are on. Follow these steps to restore the video:

•Try changing channels. If you see the same message on every channel, one of your satellite cables may have come loose. Check that the Coaxial RF cables from your satellite dish are securely connected to the Satellite In jacks on the back of the HD DVR. The end of the Coaxial RF cable has a small wire sticking out. Make sure this wire is not bent, and fits smoothly into the small hole in the center of the jack.

•If multiple channel changes do not work, try restarting your HD DVR. From DIRECTV Central, choose Messages & Setup, then Restart or Reset System, then Restart the Recorder. Follow the instructions on the screen to restart the HD DVR.

•In unusual circumstances, stormy weather may interfere with your satellite signal. If this is the case, the signal should return when the weather changes.

•The position of your satellite dish antenna may have changed and you may have to re- position it. Professional installers are available in most areas to position satellite

122