Q u e s t i o n s A b o u t t h e D I R E C T V ® H D D V R ’ s P h o n e C a l l s

Questions About the DIRECTV® HD DVR’s

Phone Calls

My HD DVR is not connecting to the DVR service.

•Verify that the phone jack is working by connecting a phone to the same jack the HD DVR is using, and checking for a dial tone. Make sure the phone cord is securely connected to the HD DVR and the wall jack.

•Try another local dial-in number from the Phone Dialing Options screen. To get to Phone Dialing Options, from DIRECTV Central, select Messages & Setup, then Settings, then Phone, then Change Dialing Options.

•You may need to change your Phone Dialing Options from the default. After making changes, make a test call. (Choose Make Test Call from the Phone screen.) If the test call succeeds, choose “Make Daily Call Now.”

•If you have voice mail or use another non-standard dial tone, go to Messages & Setup” then Settings, then Phone, then Change Dialing Options. Turn off “Dial Tone Detection.”

• If you have call waiting, go to Messages & Setup, then Settings, then Phone, then

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Change Dialing Options. Disable call waiting by entering the correct prefix in Call

 

Waiting Prefix (usually *70,).

 

•If you normally dial a prefix to make phone calls, go to Messages & Setup, then Settings, then Phone, then Change Dialing Options. Set a Dial Prefix—for example, “9,” (nine, followed by a comma for a pause).

•Your phone line may have low voltage. Try setting “Phone avail. detection” to Off under Dialing Options, described on page 96.

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