C h a p t e r 8

T r o u b l e s h o o t i n g

•If you have a caller ID box, try removing it from the line since some models interfere with the HD DVR modem's ability to make a call.

•If you have a cordless telephone, fax machine, or computer modem connected to the same line, go to Messages & Setup, then Settings, then Phone, then Change Dialing Options. Turn off “Phone avail. detection.”

•You might have too much line noise to make a connection. The HD DVR ships with a 25 foot phone cord. Try a shorter cord, or buy a line noise filter at your local electronics store.

How long does the regular connection to the DVR service take?

•It is typically a short call, less than three minutes. When the software is being updated, it may take longer, but this happens rarely (a few times a year).

Why does the HD DVR have to be connected to a phone line? Do I need to keep the phone connected all the time?

•The HD DVR should be plugged in to a land-based phone line at all times to receive the DVR service and DIRECTV® sports packages, and to send information about pay per view event purchases to DIRECTV.

Does the regular phone call to the DVR service cost me any money?

•Connecting to the DVR service via the local dial-in number you chose is the same as making a local telephone call. Any charges are your responsibility.

Does the occasional phone call to DIRECTV cost me any money?

•No, because your HD DVR only calls DIRECTV periodically and a toll free number is used to make the call.

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